MERS / Goodwill

• Gather business requirements and define key performance indicators
• Design Power BI reports to track the donated goods retail stores and outlet salvage as well as measure the  overall success of online training courses from the Learning Management System (LMS)

Data Analytics and Visualization Engineer

SCHUNK - Hand in hand for tomorrow

• Designed prototypes in Figma and tested tablet applications used to program robotic gripping tools for industrial automation. Collaborated with software developers using Agile-Scrum process. 
• Applied user interviews and competitive analysis to make pivotal design decisions about layout and functionality. 
• Ran usability tests to inform decisions for user interface on two robots: Universal Robots and FANUC CRX
• Conducted A/B testing in Maze usability surveys reduced time on task by 80%. 
• Showcased concept designs, mockups, and prototypes to executive stakeholders in Denmark and Germany.
• Built configuration menu layout and loading screen interactions with HTML, CSS, and JavaScript.

UX/UI Designer

• Research and implement best practices for agile software testing and reporting results in Azure DevOps Test Plans. 
• Manage the service of a technical writer from the remote freelance site Upwork to complete the software plugin's instruction manual.

Software Test Engineer

Trilogy Education

•	Tutored over 20 students in  in Python, SQL, R, HTML/CSS, and JavaScript as well as best practices with GitHub. My students reported going from a C- to an A average. Implemented personalized weekly emails to students using Google Apps Script.
•	Implemented personalized weekly emails to students in Javascript-like language using Google Apps Script.
•	Delivered detailed feedback for students on coding assignments ranging from data visualization, web scraping, and machine learning.

Senior Tutor

National Council of Jewish Women, INC

• Optimized uploading membership information to their national database by developing Python scripts. Reduced data cleaning time by 75%.

Data Analyst

Daylight Books

•	Created Tableau data visualization dashboard to improve management ability determining optimal launch dates and goal amount for potential Kickstarter projects.
•	Automated lead prospecting using Python and Google Sheets.
•	Configured custom menu item with Apps Script to export email list for newsletter.

Self employed

Calligrapher

Jerry's Artarama

•	Initiated and performed detailed analysis of product descriptions and delivered updates. 
•	Designed and maintained reports of top selling items, out of stock merchandise, and opportunities for increasing sales on Amazon Seller Central and eBay. 
•	Implemented best practices through Magento Content Management System to upload new products and images. 
•       Optimized product discovery through updating descriptions, color charts, safety data sheets, and technical information.

Web Content Editor

Fidelity Investments

•	Responded to inquiries about 401(k) balance, tax statements, QDRO, and company matching policy.
•	Processed loans, withdrawals, rollovers, hardship withdrawals for 401(k) participants.
•	Directed calls to the appropriate department for IRA, Non-qual Plans, and Guidance.

WPS (Workplace Participant Services) Associate I

•	Responded to customer calls on placing orders, including in Russian and Spanish.
•	Followed up on customer service issues on Amazon Seller Central, BazaarVoice, and Reseller Ratings platforms.
•	Created reports of on-line top selling and lowest rated products.

Customer Care Specialist

Peace Corps

•	Served as Teacher of English as Foreign Language in Vinnytsia, Ukraine.
•	 Prepared lessons, graded English essays, tutored one-on- one for exams.
•	Collaborated with English department on AIDS presentation to faculty.

TEFL Volunteer

I'm a Data Visualization Engineer with a passion for discovering problems, uncovering insights, and helping people from different teams get on the same page about product solutions. I'm also an avid hiker, guitarist, and calligraphy enthusiast.

Skills: User Interviews, Data Collection, Dashboard Design, Usability Tests, A/B Testing

Tools: Power BI, Figma, Maze, RoboCorp, Python, HTML, CSS, JavaScript

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