SOCRadar® Extended Threat Intelligence

Customer Success Manager APAC

UpGuard

Customer Success Manager

Support Analyst

Maropost

Provide post-implementation product support to customers. 
Manage customer support cases/tickets on a daily basis, which includes verifying cases, analyzing data, isolating and diagnosing the problem, resolving issues including:Responding to Customer-reported issues in a timely manner per our SLA.
Communicate progress of resolution/status to the customer in a timely fashion and/or per service level agreements.
Manage escalations and expectations for both the customer and Internal personnel.
Provide customers with subject matter expertise on how to use services most efficiently.
Responding to customer issues in a timely manner as per our SLA.
Worked in the UAT Team for testing of the product making sure the product meets the user requirements.
Evaluating viability of customer change requests and coordination with other relevant teams in identifying, reporting and resolving product issues.

Client Support Specialist

Teleperformance India

Technical troubleshooting on iOS devices.
L2 supervisor.
One stop solution for customer, dealing with internal and external departments and providing solutions to the customers.
Handling escalations from the L1 team.
Engagement with customer for delivering end to end solution.

Senior advisor

IT Web Technologies

Taking measures to increase the revenue of the company by adding more clients & control the retention of clients.
Dealing with and managing clients.

Technical Sales Representative

VWish Solution

Ministry of Home Affairs

Analyzing different contract management methods adopted in works contracts by the ministry
Analysis of MOUs,various manuals and analyzing discrepancies and deficiences
Recommending areas for harmonization and improvement in current procedures

Research Intern

Apollo Clinic

Client servicing
Customer relationship
Appointments

Administrative trainee

udaan

Handling a parent group of Mentally Challenged Children of Shimla, engaged in rehabilitation and educational activities of challenged children.
To sustain and create a congenial atmosphere for rehabiliation and education of mentally challenged children and to integrate them with mainstream of the society and empower the parents to meet the challenges.

Volunteer

AIESEC

exchange coordinator

A seasoned Customer Success Manager with a proven track record in the cybersecurity industry. I am an expert in client onboarding, technical troubleshooting, and driving product adoption for enterprise clients. My mission is to ensure customers are not just satisfied, but truly successful in protecting their organizations from a constantly evolving threat landscape.

Taplio

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Taplio

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