Jaguar Transit

Spearheaded the development and implementation of a comprehensive cash-in-transit ecosystem utilizing mobile apps, web applications, and IoT-secured containers on AWS, resulting in a 35% improvement in operational efficiency.
Led the digitalization and launch of nine B2B and B2C insurance products across the ASEAN region, significantly increasing market share, online conversions, and revenue.
Managed IT infrastructure and ensured cybersecurity compliance, implementing a proactive approach to incident management and risk mitigation.
Directed multiple complex IT projects, delivering them on time and within budget, while optimizing vendor relationships to align with overall business strategies.
Supervised and mentored a team of 76 IT professionals, fostering a collaborative, high-performance environment.
Implemented cloud strategies across AWS, Google Cloud, and Alibaba, reducing costs by 50% and enhancing infrastructure performance.
Established a service management framework that led to a 28% increase in customer satisfaction.
Administered the division’s budget, focusing on cost optimization and efficient resource utilization to support the company’s strategic goals.

Head of Information Technology

JA ASSURE

Spearheaded the development and implementation of a comprehensive cash-in-transit ecosystem utilizing mobile apps, web applications, and IoT-secured containers on AWS, resulting in a 35% improvement in operational efficiency.
Led the digitalization and launch of nine B2B and B2C insurance products across the ASEAN region, significantly increasing market share, online conversions, and revenue.
Managed IT infrastructure and ensured cybersecurity compliance, implementing a proactive approach to incident management and risk mitigation.
Directed multiple complex IT projects, delivering them on time and within budget, while optimizing vendor relationships to align with overall business strategies.
Supervised and mentored a team of 76 IT professionals, fostering a collaborative, high-performance environment.
Implemented cloud strategies across AWS, Google Cloud, and Alibaba, reducing costs by 50% and enhancing infrastructure performance.
Established a service management framework that led to a 28% increase in customer satisfaction.
Administered the division’s budget, focusing on cost optimization and efficient resource utilization to support the company’s strategic goals

Haniffa Pte Ltd

Led the architecture and project management of an e-commerce platform, increasing the company’s digital footprint by 40% and driving a 32% increase in revenue.
Managed the integration of offline and online systems, enhancing operational efficiency and data consistency in line with business reengineering goals.
Delivered innovative customer-facing applications to improve user experience and engagement in retail environments, contributing to enhanced service delivery.
Led a cross-functional team of 16 professionals, ensuring projects were delivered on time and within budget, while providing strategic guidance and mentorship.
Implemented AWS cloud solutions, improving uptime, scalability, and reducing IT costs by 43%, while aligning with the company’s infrastructure optimization strategy.
Established IT policies and security practices to ensure cybersecurity compliance and minimize operational risks.
Spearheaded process optimization efforts, resulting in a 12% increase in revenue through automation and the integration of new technologies.
Managed vendor relationships and administered budgets, conducting expenditure analysis to optimize costs and support the company’s strategic objectives.

Head of Technology

Servion Global Solutions

Led the deployment and management of contact center applications for major clients including ANZ Bank, MYER Australia, Idea Cellular, and Tata DoCoMo, managing systems that handled 800,000 calls daily.
Improved service delivery by aligning operations with ITIL best practices and consistently meeting SLAs, while driving process optimization through cloud technologies.
Managed and mentored a cross-functional team of 58 professionals across regions, ensuring collaboration and on-time project delivery.
Oversaw a team spread across 5 data centers and 2 NOCs, ensuring 24/7 operations and maintaining 99.8% uptime.
Developed and managed business continuity and disaster recovery plans, ensuring operational resilience during potential outages.
Conducted root cause analysis for incidents, optimizing system resilience and preventing future disruptions.
Established and enforced Standard Operating Procedures (SOPs), improving operational consistency and reducing downtime.
Managed vendor relationships and engaged with stakeholders to align IT services with business needs, ensuring operational efficiency and system reliability.

Techincal Team Lead

Embera Technologies PVT LTD

Ensured continuous connectivity and optimal performance of customer-facing applications by monitoring system performance and troubleshooting issues quickly.
Designed and implemented network solutions that improved system reliability and enhanced overall performance.
Managed technical troubleshooting processes to minimize downtime and maintain high levels of operational efficiency.

System Administrator

Head of Technology @ Jaguar Transit | Technology Strategy

Experienced Head of Technology and Interim CTO with over 17 years of expertise in IT management, infrastructure optimization, and service delivery across diverse industries including insurance, retail, banking, telecommunications, and secure logistics. Demonstrated success in developing and executing IT strategies, leading digital transformation initiatives, and overseeing cloud migration on platforms such as AWS, Google Cloud, and Alibaba Cloud. Proven ability to manage complex IT projects and programs from inception to completion, ensuring on-time, on-budget delivery while optimizing business processes through automation and reengineering. Strong emphasis on cybersecurity compliance, operational excellence, and cost optimization, with extensive experience in managing vendor relationships and incident management. A skilled leader with a track record of managing cross-functional teams, driving innovation, and enhancing user experience in fast-paced, multinational environments. Effective communicator, adept at engaging stakeholders and aligning IT initiatives with overall business objectives to support growth and future digitalization efforts.

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