Viktoria Benchev's Linkedin Analytics

💼 How can I help your business Seasoned professional with 7+ years of experience in customer success, change management, and project leadership. Specialise in driving transformative change through digital technologies and agile methodologies. Translate business needs into tangible outcomes and optimise processes for enhanced customer experiences. 🎯 Personal guiding principles - Embrace Continuous Growth and Adaptation 🌱 - Cultivate Empathy and Collaborative Engagement 🤝 - Lead with Purpose and Impact 🌟 - Value Every Individual 💎 🌐 What I bring to the table - Strategic Engagement ⚡, Client Relationships 🤝, Change Management 🔄, Project Leadership 🚀, Collaborative Stakeholder Engagement 🤝, Empathy ❤️, Problem-solving 🧩, Effective Communication 📢 - Salesforce, HubSpot, Asana, Gainsight, Jira, Confluence, SharePoint, Zendesk, Intercom, Trello, Slack, Teams, Odoo, Box, Photoshop, Microsoft Office Suite, ChatGPT, Copilot 🤖 🏆 Career Highlights - Proficient in Salesforce, HubSpot, and Gainsight for delivering exceptional customer experiences. - Led successful digital platform implementations resulting in improved user engagement and functionality understanding. - Managed 25+ accounts portfolio as Customer Success Manager, driving growth and transparency with C-level executives. - Skilled in project leadership, change management, and fostering collaborative relationships with diverse stakeholders. 🧐 More about me - Fluent in English, French, and Bulgarian, you can reach out to me in any of those languages. - You can find me lost in writing short stories ✍️, reading British literature 📚, herbalism 🌿, perfumery 🌸, playing kalimba 🎶, cycling 🚴‍♂️, and kayaking 🛶. 👥 Connect with me to explore collaborative opportunities and elevate your customer success strategies. Let's drive impactful change together! 😊