Snov.io

• Planning, execution and control of IT tasks.
• Managing project development and making changes in accordance with the roadmap.
• Coordination of the work of the project team, including developers, designers, testers and other departments.
• Participation in the discussion and preparation of requirements, their specification and planning.

Product Manager

Фабрика клиентов

• Work with CRM systems: Kommo, PipeDrive, keyCRM, Keeping, Asteril (system setup, customer and manager training, project support after implementation, writing instructions).
• Work with IP telephony: Ringostat, Binotel, Phonet.
• Audit, analysis and optimization of the customer's existing business processes.
• Collection of requirements from the customer.
• Construction of the sales funnel and agreement with the customer.
• Setting up the CRM system according to the customer's requirements.
• Setting tasks for developers and monitoring execution.
• Testing, commissioning to the customer.
• Maintaining internal documentation and performing tasks in PlanFix.

Business analyst of operational and application software

Е-Консалтинг

• Working with Microsoft Dynamics 360 (configuration, support, writing instructions).
• Analysis and optimization of existing business processes, organization of the development process.
• Collection of requirements from the customer.
• Writing an implementation concept.
• Writing the technical specifications of the project.
• Setting up the CRM system according to the customer's requirements.
• Setting tasks for developers and monitoring execution.
• Testing, commissioning to the customer.
• Maintenance of internal documentation and control of execution of tasks in TFS.
• Training of new users of the system (employees of the customer).

Consultant for implementation of software products

• Work with Microsoft Dynamics 360, Microsoft Dynamics CRM 2013, Microsoft Dynamics CRM 2016 (configuration, support)
• Providing customers with technical support for uninterrupted operation of the software product. Writing technical tasks and instructions.
• Telephony support, setting up outgoing campaigns for customer phone calls that fall under the customer's requests.
• System performance monitoring by connecting to integration servers, conducting preventive work.
• Training of new employees, certification.

Information technology technical support consultant

College of Transport and Computer Technologies of Chernihiv National Polytechnic University

Teacher of special disciplines

Delta Bank

IT Department, AT Delta Bank, Head Office, Kyiv
• Preparation of inquiries to the specialized divisions of the bank on employee issues, information about which is not available in the Help desk knowledge base.
• Analysis of the operation of the banking software, debugging and configuration of the software.
• Participation in the development of customer service support.
• Experience working with the Service Desk portal and banking system databases.
• Work with clients on issues of the Client-Bank program.

Taplio

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Viktoriia Pyrohova

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Taplio

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Viktoriia Pyrohova

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Viktoriia Pyrohova's Linkedin Analytics