Viktorijan Mucunski's Linkedin Analytics

I drive measurable client success in the SEO industry while co-leading one of the fastest-growing AI business communities. My Primary Role: As Director of Client Success at Goldie Agency, I've transformed client retention and revenue growth in the competitive SEO space. In my time here, I've delivered results that speak for themselves: • Reduced client churn from 20% to as low as 2.5% • Grew MRR from $180k to $435k • Improved NPS score from 59 to 69 • Launched new service offerings generating ~$100k additional MRR • Increased profit margins by nearly 11% • Lead a 25-person operations team through daily strategic oversight & a 6 member Customer Success team SEO Client Success Expertise: • Client retention and churn management in digital marketing • Revenue growth strategies for service-based agencies • Process optimization for improved delivery and client satisfaction • Cross-functional team leadership in fast-paced environments • New service development and client experience design AI Community Leadership: Alongside Julian Goldie, I co-founded and lead the AI Profit Boardroom - a 1,200+ member community where we teach business owners practical AI automation. Through weekly Q&As and masterclasses, we help businesses implement real automation solutions that save time and increase efficiency. My Approach: I believe exceptional client success comes from combining data-driven strategy with genuine human connection. Whether it's using automation to streamline onboarding or analyzing churn patterns to prevent client loss, I focus on systems that enhance relationships rather than replace them. Let's connect if you're interested in: → SEO agency client success strategies → Proven churn reduction techniques → Revenue growth in service businesses → Practical AI automation for agencies → Building scalable client success processes I love connecting with fellow agency leaders and client success professionals who understand that great results come from great relationships.