Tokyo American Club

Assistant Director of Food And Beverage

As a Service Manager, I oversee and manage the delivery of F&B, Reception, and Fitness Center services within the Nihonbashi Satellite Club to ensure that services are provided efficiently, meet quality standards, and satisfy our Members' and guests' needs.

This role includes coordinating teams, resolving issues, and improving service processes to enhance Members' satisfaction and organizational performance.

Key Responsibilities:

*Team Leadership:
Recruit, train, and supervise service staff.
Assign tasks and responsibilities to team members.
Motivate and coach employees to achieve performance goals.
Foster a positive work environment and promote teamwork.

*Service Delivery:
Monitor service delivery to ensure it meets quality and performance standards.
Develop and implement service policies, procedures, and best practices.
Address and resolve Members' complaints and issues.
Ensure services are delivered on time and within budget constraints.

*Customer Relationship Management:
Build and maintain strong relationships with our Membership.
Gather feedback and input from Members to improve service offerings.

*Resource Management:
Manage budgets, resources, and equipment necessary for service delivery.
Optimize resource allocation to maximize efficiency and cost-effectiveness.
Forecast service demand and plan accordingly.

*Performance Analysis:
Track and analyze key performance indicators (KPIs) related to service quality and efficiency.
Identify areas for improvement and develop action plans.
Generate regular reports for senior management.

*Compliance and Safety:
Ensure compliance with industry regulations and safety standards.
Implement and enforce safety protocols to protect both employees and customers.

*Continuous Improvement:
Identify opportunities to enhance service processes and customer experiences.
Implement process improvements and automation where applicable.
Stay updated on industry trends and best practices.

Tokyo American Club Nihonbashi Service Manager

Part of the re-opening & re-branding team of the Tokyo American Club flagship restaurant CHOP Steakhouse

CHOP Steakhouse Manager

I am responsible for a 120-cover Southern-style restaurant, an exclusive sports bar, and a sophisticated lounge that serves as the centerpiece of the Club.

Key Accomplishments:

Key member of the opening teams in 2008 and 2011.
Responsible for setting and exceeding budgets.
Organizing special events.
Creating and implementing seasonal menus.
Overseeing a significant increase in member satisfaction in the adult outlet.

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As the Assistant Director of Food and Beverage at Tokyo American Club, I oversee the operations and management of multiple dining venues, including restaurants, bars, banquets, catering, and retail services. I have over 27 years of experience in the hospitality industry, working in various roles and settings, such as hotels, private clubs, and international resorts.

My core competencies include guest relations, staff training, trend analysis, and service excellence. 
I have a passion for creating memorable and personalized experiences for our diverse and discerning clientele and developing and coaching our talented F&B team. 
Thanks to my participation in the Japan Market Expansion Competition (JMEC), a prestigious business plan writing contest for market entry or expansion, I also have business acumen and a strategic mindset. 
I am always eager to learn new skills and explore new opportunities in and out of the F&B field.

Taplio

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