Distinct Digital Media

Senior Manager Business Support

EvolveBPM, LLC

Director Quality & Delivery

Evolve Global Corp.

Manlitics B2B ITES Pvt Ltd

Director Quality Assurance & Delivery

Ziff Davis B2B

Deliver Quality as per Client requirements/specifications. Capacity planning and resourcing for the teams. Monitor key metrics and ensure audits and deliveries are done accurately and on time. Work closely with Service Delivery / Operations and internal teams to proactively identify and mitigate delivery risks, challenges. Maintain compliance to campaign requirements and industry standards. Prepare & publish reports & analysis to convey key focus areas. 
Trouble Shooting:•Identify process bottlenecks and resolve process challenges. RCA-CAPA for critical and recurring issues. Participate in cross functional meetings to resolve any issues. Monitor effectiveness of implemented solutions.
Continual Improvements:•Best practice identification and implementation. Work with Product and Engineering teams to identify and implement Process Automation, to reduce manual efforts and error prone activities. Recommend and implement continuous process improvements. Lead projects to improve process effectiveness & efficiency

Senior Manager Business Support Enterprise

Confidential 

Sales Manager

B2B inDemand

As a Quality Manager my responsibilities include:
•	Oversee the process as a whole, making sure the internal & external policies are adhered to
•	Lead the team of Quality Analysts, understand the challenges and action the same as per the requirement
•	Training & Feedback on Quality parameters for the new joined employees as well as the production floor
•	Manage inputs for the betterment of the process, understand the requirement of the clients
•	Analyzing the dashboard based on the performance on the floor
•	Liaising between Sales & Operation for the clarity of any specific campaigns & managing the data for the same
•	Keeping the track of the productivity reports preparing the dashboard based on the same

Quality Manager

AM Infoweb

Assistant Manager Quality

Selling Simplified

•	Maintain regular and reliable database of the team including daily schedule as assigned
•	Regular stand-up ensuring the sprints are completed on time & impediments
•	Provide guidance to the team on regular basis
•	Client communications, inter personal communications, creative thinking & cohesive team efforts to enhance the quality for the company

Quality Team Lead

XDBSB2B Data Solutions

Senior Demand Generation Executive (Feb’14 – June’14)
•	Making outbound calls (Cold/Warm) to find qualified leads in international market
•	Update prospect’s database with call activities & generate alternate contacts
•	Cultivate prospect until they become qualified leads
•	Work within the targeted area of sales requirement
Senior Quality Analyst (June’14 – Jan’16)
•	Perform data quality tasks to confirm and validate lead quality
•	Review functional and design specifications to ensure full understanding of the particular campaigns
•	Develop, document & maintain reports and scripts
•	Identify any potential quality issues per defined process & escalate the same to higher management
•	Isolate, replicate & report invalid leads and verify defect fixes
•	Giving consistent feedback to agents & coaching the same
•	Share new updates & feedback to the agents & team members
•	Has been awarded with “Best Employee – Quality”
Team Leader Quality (Jan’16 – July’17)
•	Maintain regular and reliable database of the team including daily schedule as assigned
•	Regular stand-up ensuring the sprints are completed on time & impediments
•	Provide guidance to the team on regular basis
•	Client communications, inter personal communications, creative thinking & cohesive team efforts to enhance the quality for the company

Director of Quality & Delivery with extensive experience in Operations & Quality of B2C & B2B domain and enhanced the skill set as & when required!!!!

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