FirstCom Academy

FirstCom Academy is an Approved Training Provider, offering short and effective WSQ courses in Singapore. We focus on upskilling and training Singaporeans with in-demand skills taught by current industry practitioners and relevant case studies based on the local SME landscape.

Roles & Responsibilities 
- Managing Training Team of 50 Pax (Full-time & Adjunct) 
- Conduct Trainer's Performance Review & Evaluation
- Ensuring Academy Best Training Practice is adhere by all trainers 
- Master Trainer in Train-The-Trainer Session (For SOP training, New Course, Existing Course Updates)
- Development of Curriculum 
- Content Verification and Research
- Evaluation of Course Training & Facilitation 
- Instructional Design of Courses through application of Adult Learning Theory: Experiential Learning (Kolb), Transformative Learning (Mezirow), Andragogy (Knowles), , ADDIE Model, Cognitive Learning, Collaborative Learning
- LMS System (HP5, SCORM).
- Sales Staff Coaching 
- Leadership Coaching

Developed and Content Reviewed
- Coaching of Employees
- Wine Appreciation 
- Sake & Whiskey Appreciation 
- AI Tools (ChatGPT, Leonardo ai, DeepSeek, Kling, etc)
- Prompt Engineering
- Pull Marketing Strategies
- Push Marketing Strategies
- Digital Marketing
- Tiktok Essentials & Tiktok Shop
- Improve personal and Team Productivity

Master Trainer & Curriculum Developer

FirstCom Academy is an Approved Training Provider, offering short and effective WSQ courses in Singapore. We focus on upskilling and training Singaporeans with in-demand skills taught by current industry practitioners and relevant case studies based on the local SME landscape.

Roles & Responsibilities 
- Development of Curriculum 
- Content Verification and Research
- Evaluation of Course Training & Facilitation 
- Conduct Train-The-Trainer Session 
- Instructional Design through application of Adult Learning Theory: Experiential Learning (Kolb), Transformative Learning (Mezirow), Andragogy (Knowles), Cognitive Learning, Collaborative Learning
- LMS System (HP5, SCORM).
- Sales Staff Coaching 
- Leadership Coaching

Developed and Content Reviewed
- Coaching of Employees
- Wine Appreciation 
- Sake & Whiskey Appreciation 
- AI Tools (ChatGPT, Leonardo ai, DeepSeek, Kling, etc)
- Prompt Engineering
- Pull Marketing Strategies
- Push Marketing Strategies
- Digital Marketing
- Tiktok Essentials 
- Improve personal and Team Productivity

Curriculum Developer

Federation of World Cultural & Art Society (Singapore)

Personal Secretary to Acting President of FOWCAAS. Assisting with planning, execution and attending important functions and meetings through our Cultural Exchange programs with Global Organization Chairman and Royalties.  

Roles & Responsibilities:
- Conducting Public speaking speech and presentation on behalf of Acting President of FOWCAAS in Global meetings (Physical/Virtual)
- Involve with project management and planning with Founder and Acting President
- Crafting Official letters and established communication with Global Chairman/Leaders and Royalties 
- Managing Public Relationship matters
- Attend global networking events and meetings to expand FOWCAAS global presence and out reach.

Secretary of Acting President 

Three Variables International Cultural Institute 三变教国际文化研究院 

The Three Variables 三变数 by Grand-Master Jason Tan, the founder of Three Variables International Cultural Research Institute in Singapore.

Vince Shen is the 2nd Generation Speaker for The Three Variables 三变数. Appointed by the Founder and 1st Generation Speaker, Grand-Master Jason Tan. 

Three Variables focus on the identification and application of Colour, Time, and Direction, to improve oneself, through the use of New I Ching 新易经, the modern version of the ancient wisdom of I Ching: Book of Change.

Three Variables, Speaker

TDCX

TDCX serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. TDCX specialize in perfecting clients’ customer experience and elevating their sales.

Orchestrating APAC on-boarding, ongoing training, KPI-aligned assessments, and developing targeted e-learning modules. Additionally playing the role of Leadership Trainer, Lead Master Coach, and Project Management Lead, and Public Speaking Club Chief Advisor.

●	Lead comprehensive APAC new hire onboarding, execute ongoing staff training, and assess training effectiveness.
●	Conduct training needs analysis to identify knowledge gaps and create targeted e-learning modules.
●	Develop instructional design for Leadership programs and establish a Leadership succession framework, streamlining candidate selection process.
●	Utilize DiSC Flow profiling and Neuro-Linguistic Programming to enhance communication, fostering transformative behavioural changes through targeted, confidential coaching sessions.
●	Drive project development and monitoring using Kanban and agile methodologies, securing stakeholder buy-in and implementing PMI-standard project management practices.
●	As a Chief Advisor for the Company’s Public Speaker Club, SpeechCrafter, guiding participants, and evaluating skills for continuous improvement.

Lead Trainer, L&D, Additional: Leadership Trainer, Lead Master Coach, Project Lead

Lithan

delivered government-funded WSQ training through various formats and setups; as well as assessing assignments and drove optimal learning outcomes.

●	Conducted impactful government-funded WSQ training in both face-to-face and virtual settings, applying Adult Learning methodologies (ADDIE 5 Steps, Gagne 9 Events, Bloom’s Taxonomy) to optimize the learning experience.
●	Provided personalized one-on-one coaching, grading assignments for enhanced learning outcomes.
●	Drove and collaborated on service quality initiatives, contributing to ongoing improvements.
●	Instructed learners on a comprehensive spectrum of digital marketing strategies, including SEO, SEM, PPC, Google Analytics, Google Ads, Facebook marketing, LinkedIn Branding, Social Media marketing, and content management.

Achievements:
●	Cohort Dec 2020 to Apr 2021: Attained a passing rate of 97%
●	Cohort Jul 2021 to Nov 2021: Attained a passing rate of 98.7%

Trainer Mentor in Digital Marketing

Sayang Haeyo Pte Ltd

Spearheaded the development of the Swypebite application. Involved with budget planning, conducted product testing and provided feedback. 
●	Led the planning and implementation of Swypebite application development, utilizing huddle, Sprints, Kanban and Gantt Chart for project tracking, conducting product testing with the team.

●	Drove stakeholder engagement and communication throughout the project.
●	Conducted corporate presentations and meetings with external suppliers and potential partners.
●	Negotiated partnership fees and facilitate the endorsement of Letter of Agreement by both parties.
●	Developed strategic partnership engagement activities to enhance collaborative efforts.
●	Assisted in proposal creation and the application of ESG-Enterprise Development Grant.

Achievements:
●	Successfully launched Swypebites Application on Apple iOS and Android OS.
●	Successfully secured SGD$120,000 in grant endorsement and pay-out for the company.

Project Manager, Acting Partnership Specialist Manager

Aura Partners (Singapore) Pte Ltd

Aura Partner is part of AURA Group in Australia. Specialised in account and business services in Australia, Singapore and Indonesia. 

In charge of all business development activities, establishing overseas partnerships. Set up a sales training function to deliver regular sales training to the team.

●	Conducted diverse business development activities, including presentations and participation in networking sessions.
●	Established overseas partnerships with companies in Vietnam, Indonesia, Dubai, Hong Kong, and Cambodia, fostering global collaborations.
●	Initiated the setup of a sales training department, providing regular training to enhance the sales team's skills.
●	Managed accounts, customer relationship building, and customer support services.
●	Monitored and conducted accounts receivable activities, ensuring financial efficiency.
●	Assumed full Digital Marketing responsibilities: online business setup, social media marketing and content creation.
●	Managed brand development, acting as the Public Relations officer on behalf of the company for enhanced brand visibility and reputation.

Achievements:
●	Setup of Indonesia branch Aura Partners in Jakarta, Indonesia. 
●	Successfully application of ESG – Oversea Market Presence Grant of SGD$120,000

Business Development Manager

Commodities Intelligence Centre Pte Ltd

Commodities Intelligence Centre (CIC) is joint venture between Zall Smart commerce in China & Global eTrade Service (GeTS) Singapore, focus on cross border trading through data and technology.

Reported to the COO, in charge of all business development activities, and conducted sales training for the team.

●	Managed closely all business development KPIs of self and team to achieve company targets.
●	Conducted sales training to integrate the China team into the international market.

Achievements:
●	Successfully launched Version 1.2 Product at SGX Auditorium.
●	Presented at the China International Import Expo 2018 in Shanghai
●	Launched the Skills Framework for Wholesale Trade at the Career Fair Singapore.

Deputy Manager Business Development

SANZ Pte Ltd

SANZ Pte Ltd has supplied FMCG products to Singapore Supermarket Chain since 1995.  Covering supply giants in Singapore such as Dairy Farm Group, NTUC, Sheng Siong, Prime supermarket. 

Reported to the Managing Director, in charge of sales revenue, and conducted sales training for the team.

●	Managed closely all sales activities including managing KPIs of self and team, acquiring new clients
●	Conducted sales presentation to external partners, conducting sales forecast and managed procurement of inventory.
●	Started and managed the company’s digital marketing including social media, content creation and art direction.

Achievements:
●	Secured bulk purchase contract for Chili Api Catering Pte Ltd
●	Secured Tung Lok Group & Grain Pte Ltd long term supplier contracts

Product Development Manager

Synergy Asia Ventures Pte Ltd

Synergy Asia Venture focus on 3 areas, Digital business, Alternate funding and Business Projects. I am the founder and director of this company. I have up to 10 staffs during the operation days. 

As the founder & director, in charge of the company’s overall business development and operations.
●	Managed closely all sales activities including managing KPIs of self and team, acquiring new clients
●	Led the company’s operations including hiring of staff, training, finance, payrolls etc.

Achievements:
●	Secured contracts and partnerships from notable clients: D&G Consultancy, Sanger Construction, SIM Aero Training (France), Rising Asia (Malaysia), High Net Worth Individual, Vanguard Interiors.

●	Facilitation of Gulf stream Private Jet Sales in Seletar Airport Singapore

Managing Director

Dynamic Master Trainer & Curriculum Developer with expertise in Learning and Development, specializing in AI tools, sales and leadership coaching across the APAC region. Proven success in instructional curriculum design, identifying skills gaps, training facilitation and evaluation using DiSC-Flow Profiling, coupled with coaching and behaviour performance enhancement through Dale Carnegie, NLP and Sun Tzu Art of War principles. Recognized for driving business process improvement, and modification with proficiency in PMP and Six Sigma methodologies. Consistently excel at building and managing stakeholders, implementing impactful projects, and delivering compelling business training proposals.

     Key Competencies 
●	Leadership Training
●	Curriculum Development
●	Instructional Design
●	AI Prompt Engineering
●	Adult Educator (ACLP Singapore, DDDLP- In Progress)
●	Training & Development
●	Dale Carnegie Graduate
●	Personality Profiling
●	DISC Flow
●	Public Speaking 
●	NLP (Neuro-Linguistic Programming)
●	Process Improvement
●	Project Management
●	Sales & Business Development
●	Relationship Management
●	Performance Coaching
●	Digital Marketing
●	Business Operations 
●	Behavioural Profiling
●	Enneagram

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