Waeg, an IBM Company

Sr. Salesforce Business Analyst

Johnson & Johnson

Working inside the Customer Excellence team, on an application based on salesforce used formanaging the pharmaceutical tenders of all the users of different J&J offices worldwide.
✓ Requirements gathering & Business Workshops with key stakeholders
✓ Working in Agile mode, adding new users stories or use existing ones
✓ Working on CRM & Customer sales processes
✓ Adding Business change requests in the internal project management application
✓ Technical Assessment with developers and validation meetings for each change
✓ Writing Test scripts, uploading in Qtest and and organizing UAT with end users
✓ Working on integration flows, and understanding of interface built (Integration platform of SAP MDM)
✓ Managing the onboarding of new countries into itender. liaisong with Business representatives abroad, analysing requirements, Gap Anaysis.

Sr Salesforce Business Analyst

Sanofi

sr Salesforce Consultant

Senior CRM Consultant & Project Manager

Cognizant

Delivering excellence and developing salesforce solutions in a customer-facing environment
High Level Design & Solution Architecture
Business Requirements gathering & Stakeholder's workshops
AS IS / TO BE Process & Customer Journey
Functional & Technical Specifications
Implementation of a solution using service cloud, sales cloud and force.com
Coordination of an offshore developer
Unit tests & UAT preparation

Senior Salesforce Consultant & Project Manager

NovaEdge

Main Project : Cloud Hedge (Hedge Fund & Asset Management solution)
based on salesforce.com :
-	Identify key business processes
-	Business Analysis and prototyping
-	 Creating custom objects, custom tabs and Business Workflows
-	Building reports & Dashboards
-	APEX Triggers coding
-	Business Plan and Business Development

Other Projects: 
Testing & Deployment Manager at Eco-Emballage  (Paris)
Managing UAT and solving defects during the deployment of the CRM solution based on salesforce.com :
-	Writing detailed testing procedures for end-user before the deployment phase of CRM (Oxygene)	
-	Managing defect tickets and evolutions (level 1 & level 2 support) using the v-shape cycle
-	Loading data migration files using salesforce data import wizard

Project Collaboration Tool at Sony Mobile (London)
Prototyping a Project Collaboration Tool in salesforce for Sony Mobile Sales & Marketing division :
-	Requirements Gathering and Analysis , Gap Analysis, Solution Design
-	Customizing of the solution on salesforce.com including 1 visualforce page

Lead Salesforce Consultant / Solution Architect

VO2 GROUP

SALESFORCE CONSULTANT
SFDC Administration : working on VO2 CRM system based on Salesforce :
-	Creation of reports types and lookup fields for VO2 custom objects ( « opportunities », « Projects »,.. ) 
-	Chatter deployment for all users of VO2 CRM system
-	Creation of custom fields (project and timesheet layout) and calculated fields (reports)
-	Writing of functional specifications about automatic invoice generation 
-	Writing bid proposal for CRM Project for Banking and pharmaceutical sectors
-	Creation of proposals in ppt format stating CRM Implementation methodology

BUSINESS ANALYST at DIRECT ENERGIE (Dec 2013 – May 2014)
Member of the Business Analysts team in charge of analysing internal client business requests in the utilities sector :
-	Requirement engineering for Information System Evolutions that may need to be developed
-	Focusing mostly on Customer Relationship Evolutions 
-	Conduct workshops and meetings with stakeholders to gather and organize information
-	Writing functional specifications with technical inputs and pass them over to the development team; 
-	Assist programmers and testers in the Client’s IT team in the development inputs and testing cycle
IT Environment: SAP CRM (v7.0), SAP IS-U, SAP FICA, Java Applications

CRM Senior Consultant

Schneider Electric

Environment : 
-	Working at the interface between a front office solution, called bFO (bridge front office) based on salesforce, and a gathering of backoffice of legacy systems, based on SAP technology.
-	member of the team in charge of deploying connectors (i.e. interfaces allowing communication between front office and back office) into all the different group entities worldwide where we want to push bFO CRM system to.

Project Management :
-	Management of connectors deployment
-	Delivery of status documents on the connectors  deployment phase
-	Writing of reporting document for weekly meetings (roadmap, synthesis, deployment status)
-	Monitoring of master data flows between backend system and bFO (Cordys solution)

Deployment & Testing :
-	End-to-end testing of connector deployment
-	Supporting and guiding user groups during User Acceptance Tests 
-	Testing of mapping rules between SAP SD and SDH (middleware Schneider Data Hub)
-	Integration testing of Master Data between SAP  SD and Salesforce ( creation of accounts and contacts, idocs, exports, middleware)
-	Salesforce reporting : creation of a list of users with their quote links activities

DEPLOYMENT MANAGER CRM SALESFORCE

Atos Origin

- Pre-Sales demo and bid support
- SAP CRM & ISU Consulting within utilities industry
- Applying Lean Methodologies for the IT industry
- DMAIC, SIPOC, Future State Design
- Lean initiatives implementation
- Implementation of Productivity Metric

SAP Consultant (CRM, FICO,IS-U) / Lean Business Transformation

Jebsen & Jessen (SEA)

SAP CRM Business Analyst 
Customers requirelents, Gap Analysis, Functional specifications, SAP CRM customizing, Master Data administration

CRM Consultant

Working at the crossroads between business and technology, I have sound experience in delivering Business Analysis, Functional Consulting and CRM System Customizing all together.  With over 15 years of experience in IT consultancy, I'm helping customer achieve a successful digital transformation. Other skills include :
- Solution Architecture & High Level Design 
- Advanced knowledge of Salesforce Administration and configuration (sales cloud, service cloud, force.com)
- Project Management in AGILE mode
- Junior developers team coaching and key users Salesforce training 
- Experienced with ERP systems and third-parties system integration (Conga, Docusign,..)

Certified Salesforce Administrator 
Certified App Builder
DevOps & IaC, héroku : currently learning

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