Vince M.'s Linkedin Analytics

Almost two decades of experience as a customer success and project manager. I have successfully led customer success initiatives and projects across a diverse portfolio of enterprise, mid-market, and SMB clients spanning multiple industries and verticals—including SaaS, fintech, and HR. My experience includes designing outcome-driven playbooks and implementing customer-centric strategies that directly influence revenue growth, retention, and account expansion. By aligning success metrics with customer business goals, I’ve helped organizations increase their share of wallet through tailored success plans, lifecycle management, and proactive engagement frameworks. My approach combines data-driven insights with cross-functional collaboration to identify upsell opportunities, reduce churn, and drive long-term value for both the customer and the business.