Vince M.'s Linkedin Analytics

HERE'S WHAT CS, CX, and INDUSTRY EXPERTS SAY TO MY BOOKS ✅ Jeanne Hopkins, Chief Revenue Officer at SquadLocker: "The Service-Based Paradigm" by Vincent Manlapaz struck me as inspirational in the first few chapters. His "Mindset" heuristic features INTENTION (the impact of the brand efforts), which marketers typically overlook to define their customer success programs. This ties into the Communication Gap (outlined further in the book). If marketers spent time understanding intention and how to close the communication gap with their customers, it would be a win/win. Lots of data and references in this book to make it a must-have for your virtual bookshelf." ✅ Kim Oslob, Sr. Director of Customer Engagement at MeasuringU: "I have never read such a detailed breakdown of customers in any other Customer Success book, or you might more accurately call this a Business Success book. The keyword in Customer Success is "Customer." Vincent uses a Service-Based Paradigm mindset to show you how to succeed and become a growing and profitable business with happy customers. He keeps it relevant to the current economics and pandemic we face as CS professionals and leaders today. This book will navigate you through how to change how you think, behave, and manage as a company in a Customer King’s world." ✅ Trent Peterson – Senior Vice President, Global Customer Success at LeaseAccelerator: "Vincent has put together a great read outlining the blueprint for a customer to be successful and help grow their business through the use of proven strategies from organizations around the globe. In his latest book “Rediscovering Customer Success” he starts to move away from the Land and Expand motion onto how we can build positive lasting relationships with our customers. To win in today's fast-paced ever-evolving world of cloud solutions, you have to be ready to adapt on the fly and move with the needs of the customer. Vincent’s book will give you some of the tools to do that.”