LeasePlan Nederland

Contract Position via Deva Consultancy 

Responsible for defining Business Processes for optimizing business processes for Lease contract management application (Contract Lifecycle Management) in Pega and .NET.

	Led the workshops for completely automating the business process for handling documentation – creating documentation, automating filling of forms for all the vehicle documentation processes for Leaseplan Portugal.  
	Responsible for defining Business Processes for optimizing business processes for Lease contract management application for UK and Portugal.
	Worked on defining the workflows for Contract inception, Mid Lease Contract changes and End of Contract process and introducing new change types in the above processing for Car leasing contracts. 
	Participated in the requirements discovery workshops for integrating the contract lifecycle management processes from the acquired company into the current company because of merger & acquisition

Senior Business Analyst 

nbn® Australia

Contract Position via Deva Consultancy 

Senior Business Analyst 

- Worked in Service Co-ordination Team/Portfolio Planning along with Architects and delivery managers to scope the project and requirements for the next couple of quarters or Program Increments (each PI is 3 months)
- Worked closely with business stakeholders early on in the project discussion phases to understand their pain points, ran requirement elicitation workshops.

Data Reporting Project
- Responsible for building, refining, and translating the Functional (Business) data requirements into IT data specifications and capture them in Jira Epics and User stories by working closely with business owners and product owners 
- Created highly detailed data models, data schema to capture the technical requirements for identified data artifacts 
- Worked with business and delivery team in agile squads to capture the various data sources, ingestion patterns across various systems, curation requirements for individual data sources,
 data quality/data transformation requirements 
- Coordinate between the various data producer systems and data consumer systems to create interface documents and workflows 

Systems:  Alteryx Analytics Process Automation, Tableau Data Visualization, Appian, Sharepoint Online, 


Key responsibilities:
- Investigates operational requirements, problems and opportunities, working with Service Owners/Product owners to seek effective business solutions.
 - Work on Pre-PI (Program Increment) capabilities and breakdown the solution into epics/user stories by working together with architects and delivery engineers.
- Scope and estimate the epics for PI planning
- Involvement in scaled agile activities including program increment planning, daily stand ups, retrospectives etc
- Clarifying and defining requirements in the Solutioning process and communicating work packages to the delivery teams

Senior Business Analyst

nbn™ Australia

- SAFe Agile Business Analyst in the Service Co-ordination Team.
- Experienced in running requirements elicitation workshops with Product Owners, Business Solution Leads, Technical architects and other application specialists. 
-Hands-on experience in translating business requirements into highly technical epics, solution designs, user stories, user journey, acceptance criteria, and test scope for delivery teams and integration teams.
-Wrote Test-Driven user stories and acceptance criteria that increased the velocity of delivery and reduced the test effort by maximizing coverage of use cases. Trained other delivery teams to write test driver user stories. 
-Responsible for running Solution walkthroughs and User Acceptance Testing workshops with remote teams in India and Sydney. 
-Hands on experience running 11 Program Increments with business and delivery teams. Experienced in running sprint planning sessions for the development teams. 
-Worked closely with NBN labs to productionize Machine Learning models and conducted proof of concept for Tableau dashboard and Salesforce Wave Analytics. 
-Used AWS components such as Lambda, Athena, cloudwatch for implementing Service continuity projects.
-Experience in performing scrum master duties and SAFe Agile ceremonies such as daily standups, retrospectives, sprint reviews, reviewing epics with product owners and showcasing features to stakeholders.

Business Analyst

- Business Analyst with the Delivery Team

-Set up the integrated environment for 4 major platforms to support Continuous Integration/Continuous Deployment that reduced the lead time and cycle time by 30% and increased the velocity delivery teams.
-Managed the product requirements for the connect program as NBN scaled from 1 million to 8 million households over 4 years in a fast paced, constantly changing environment. 
-Finalist in NBN Data Analytics Hackathon. Appreciated by Software Engineering Managers for driving CI/CD initiatives with systems teams and delivery teams.

Application Specialist

M1 Limited

-Involved in designing and requirements validation of several projects such as Unified Communication and M2M (Machine to Machine) platform.
-Managed several concurrent projects, coordinating with developers, preparing test specification, planning test, tracking defects and status reporting to higher management.

Senior Systems Analyst

Tech Mahindra

• Was a member of the Comptel Instantlink Center of Excellence Team.
• Led the transition of IT maintenance project from the incumbent vendor to Tech  Mahindra. 
• Prepared documents and templates for due diligence, knowledge transition, and reverse presentation. These templates were also used by other application teams for their transition.

Senior Technical Associate

• PAN-India Operations support for one of the largest Telecom service providers in India.
• Client facing role that involved coordinating with multiple client managers and IT teams scattered across India.
• Significantly reduced the number of incidents by improving  operational efficiency. 
• Built templates and assets that reduced Turn Around Time of requests and eliminated the chances of human error. 
• Worked on multiple projects simultaneously. Appreciated by Clients for Project Management and Leadership skills.
• Mentored and trained new recruits in the team.

Operations Specialist

Tata Consultancy Services

• Module Lead for a team of 3 members.
• Was responsible for estimating, implementing, and testing of Change Requests.
• Took up the additional responsibility of Release Management.
• Quickly picked up the functional knowledge in Telecom Billing.

Module Lead

• Joined the project in the design phase and was a part of all phases of SDLC right from designing, implementation, testing, delivery till post production support.
• Started as Business Logic Developer using BST. Later on, designed and implemented few change requests.
• Solely responsible for the testing phase and led the User Acceptance Testing and Integration Testing. 
Received appreciation for delivering high quality deliverables in a multi-vendor project. 

Highlights:	
• Awarded Star Performer on confirmation. 
• Recommended for early confirmation during the probation period.
• Appraised in the Top 10% of peer group.
• High Customer Satisfaction Index of 97%.

Assistant Systems Engineer

Senior Business Analyst/Product Owner at Confidential

Interests: Business Analysis, Problem solving, Product management, Product Analytics, Data Analytics, Data Visualization, Design thinking,  Behavioral science.

Tools: Jira, Confluence, Microsoft Visio, Tableau,  Alteryx (Certified) - APA Analytics Process Automation tool, Microsoft PowerBI, Python, Amplitude, Microsoft Power Automate - (RPA tool) in Microsoft Power Platform. 

Telecom COTS: Comptel 6,7,8,9. Comptel Instantlink, Business Service Tool (BST), Oracle BRM.

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