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Vipul have 10+ years of experience as a Techo Business Consultant in the Telecom Industry, focusing on Digital transformation & Digital IT Delivery Strategy, Sales & Pre-Sales. My expertise includes working on As-Is & To-be Business process designs, Mapping, & Implementation of IT systems for B/OSS functions B2C, B2B, B2O, B2G & B2B2X LOB's. In addition, I have experience in Stakeholder management, Gap analysis, Business analysis, Designing UML diagrams, Wireframes, prototypes, Mock-ups, and UI/UX. I am skilled in defining & finalizing Use cases, User Stories, and Epics, as well as Conceptualizations, Defining, Maturing, and Gathering business functional and non-functional Requirements. I am also experienced in Preparing RFPs, RFQ Driving them for different IT Systems and functional Dept, Preparing Business Cases from scratch, Preparing URS, BRD, FRD, RTM, FRS, SRS, and TCs, Implementation of UAT, App Support & operation planning. I have experience in building solutions for Telco Digital BSS, including Billing and invoicing, fulfillment, Assurance & billing, Enterprise O2A, L2O & P2B modules as well as other supporting systems implementation like e-KYC, VAS, SnD, Contact center, IVR, Airtime, CVM, RAFM, ERP, Network Provisioning, Inventory & Knowledge Management systems, etc. I have also built self-care channels like USSD, SMSC, Web Self-Care, Mobile App, e2e Digital lifestyle, Order2Cash Platform for B2C, B2B LOB's Products & Services (Mobile, Fixed Data (BIA, DIA, SD-WAN), Security Services, M2M, Cloud, MarketPlace (PaaS), Payment Wallet). I am experienced in working with Salesforce CPQ, Amdocs CRM, OMS, SOM, Kenan Fx, 6D BSS, NCC, Oracle M6, OSM, UIM, RADWIN, NexysOne & WFM click applications implementation, Support with technologies like Java, Microservice, REST API, Python, MySQL, Unix, AWS & Azure cloud. I am a practitioner of eTOM, Agile (Jira, Confluence), Project Planning, Product backlog, Product Development, Scrum Planning, Kanban, DevOps implementation, SRE & RPA Automation (Process, Operation, App Support & NOC/SOC, AIOps, Network zero-touch automation), ITIL, ITSM Process designing & Implementation of tools like BMC Remedy & ServiceNow. I have worked globally on major Transition and Transformations for companies such as Bharti Airtel, Airtel Africa, Airtel Kenya, A&T B2C & B2B, Vodafone UK, Vodafone-Idea Ltd, Vodacom Tanzania, Vodafone Qatar, Vodafone UK, Sprint, T-Mobile, Metro/Cricket, Verizon, Safaricom
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