Pacto Soluções Tecnológicas Ltda

SaaS B2B for fitness and wellness. Responsible for new clients' experiences, understanding their demands and expectations. Following an action plan to not only help them achieve their goals but to also give value. The implementation process is an estimate of about 30 days, that includes remote contact through Google meets, WhatsApp and phone calls. During these contacts with clients, it is fundamental to build a strong relationship for the best use of the software. All the while ensuring success indicators and KPIs.

Customer Success Analyst

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SaaS B2B for gyms. Ensuring that new clientes have a great experience after the sales prospects. Ongoing to maintain clients happy and fulfilled while using the service. Cross selling of services needed during their journey. Opening an e-commerce account for clientes. Training clients to use the software efficiently to achieve their goals.

I was born in Brazil, grew up in the city of NJ in the US. Came back to Brazil to finish High School. 
Got my major in Business Administration. 
Found my calling in Customer Success.

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Vivian Diniz's Linkedin Analytics