API Holdings

- Analysing data or insights to determine industry and consumer trends regarding the product and category
- Creating and developing a strategic long term plan for the development of the category
- Developing an exit strategy for unsuccessful products
- Overseeing a team of analysts and other support staff
- Building and driving relationships with key vendors to improve pricing and quality of services
- Becoming a leader in category ranging, pricing and promotions across channels
- Placing appropriate orders to ensure product availability meets demand
- Leading category management projects to optimise ranges and related merchandising
- Collaborating with buyers and merchandisers to expand product categories
- Creating forecasts for product demand to ensure sustainability of inventory
- Managing budget development and revenue for the category
- Developing strong working relationships with buying, marketing and merchandising teams

Senior Category Manager

People Interactive

- Built positive and productive relationships with clients for business growth.
- Building long-term relationships with key clients.
- Reviewed customer's complaints and initiated solutions in an effective and timely manner
- Established and maintained a client pipeline by providing unparalleled customer service.
- Understand client needs and customize existing service plans to meet their needs.
- Manage and close client businesses to achieve profitability.
- Inform clients about company products, services and promotions.
- Ensure that client requests are handled timely and accurately.
- Maintain up-to-date knowledge about the company's new products and services.
- Set revenue targets and then develop and execute a strategy to meet those.
- Actively managed a client base of 30+
- Cultivated excellent long-term relationships with clients, maintaining ongoing communication and 
  facilitating solutions to address concerns.
- Maintaining up-to-date records of customer contact (customer meeting notes) and recording 
  development activity
- Provide expert level assistance and support for conversions

Customer Relationship Management Specialist

PERSONAL OVERVIEW

Self-motivated and success-driven business development manager with 7+ years of experience in selling and new business development. Eager to support with superb knowledge of omnichannel processes, including online marketing and value-added services. In roles negotiated a $2.5M contract and boosted company sales by 30% among others.

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