Appfire

Solutions Advisor

Product Support Engineer

Jexo

Production Support Manager

Product Marketing Manager

Soft Group Ukraine

Finding customers who are looking for outsource software development services, negotiating and initializing contracts, further control and managing of development process according to customer requirements, QA, making sure that the final product meets and exceeds client expectations, monitoring of time tracking by developers, project management role – working according to SCRUM principles, using JIRA tools, monthly billing reports. Making quality control and ensuring, that work standards are met suring the entire development cycle.
Achievements: started as a newcomer in IT industry and achieved advanced professional and financial results (reaching #1 place in sales department several months in a row).

Project Manager at Soft Group Ukraine

AccorHotels

Managing Front Office Department during the re-branding process of the hotel:
- successfull transfer from Fidelio to Opera PMS and it's full introduction, configuration and support;
- building a highly performing team of 12 team members: training, motivating of personnel, introducing to brand culture and team building techniques;
- serving as an ultimate party in complaint resolution process;
- developing key SOPs and policies of the hotel according to new brand standards (master contact list, MOD SOP and scheduling, upsell program launch, full loyalty program implementation);
- performing monthly departmental meetings;  
- recruiting process of the department.

Front Office Manager

Hilton Worldwide

Organizing front desk operation during the day, key performance indicators tracking and improvement, onboard training, briefing and motivating of personnel, creating and reviewing SOP, consistent loyalty program delivery throughout the hotel (loyalty program leader), developing new ways in order to improve operational efficiency of department, night manager duties.

Senior Front Office Supervisor

Assisting with opening a hotel - front desk operation setup, night audit operation setup, Opera PMS usage control, providing with best practices, checklists, loyalty program implementing.

Task Force - Opera PMS Support

Front desk operation control during the shift, departure/arriving process handling, proper cash handling control, complaint resolution, personnel training, brand standard control, loyalty program training and implementing (hotel representative), contributing to hotel upsell revenue (upsell champion).

Front Office Supervisor

Front desk operation during the night, room assignment, cashier audit, daily transaction balancing, night audit, handling guest complaints during the night, night manager duties, daily GM and HOD reports.

Night Auditor

Carnival Cruise Lines

Member of Guest Services team, that ensured the overall satisfaction of more than 4500 passengers on one of top 10 world’s largest cruise ships - Carnival Magic, and two other ships of the company:
- guest services duties, dealing with guest inquiries, monitoring documentation and resolution of all guest complaints through the vessel’s complaint resolution system, VIP Guest arrival and departure process, handling lost and found and lost luggage, working with correspondence, cashier duties, night audit;
- fire and general emergency duties (muster station supervisor);
- tour sales, scheduling, ordering/managing supply inventory;
- coordinating guests with disabilities (guest access representative);
- customs and immigration reports.

Guest Services Associate

ABC World Languages

Giving English corporate lessons, teaching business English, translation, work scheduling, performing monthly reports, assisting qualification trainings and seminars.

English Language Teacher

As a Solutions Advisor at Appfire, I leverage my extensive experience in the Atlassian ecosystem and deep knowledge of our product portfolio to provide tailored solutions for our clients.

Appfire offers a broad portfolio of apps that cover integrations, IT service management (ITSM), workflow automation, reporting, project management, and more. These apps make it easier for businesses to tailor their processes and improve collaboration. With over 240 apps across the Atlassian Marketplace and other ecosystems, we’re all about empowering teams to reach their full potential and solve real-world challenges.

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