Packard Foundation

-	Defined the IT Vision, Strategy, Portfolio, Budget, Policies, Structure & Operating Model 
-	Managed a 12 member IT team along with Stakeholders, Vendors & Technology Spend
-	Responsible for IT Infrastructure, Cloud, Helpdesk, SaaS Apps, Digital Security & Crisis
-	Evangelized Generative AI, Automation, Data Strategy, Privacy & Business Continuity
Areas: End Points, Network, Intranet, Grants, Contracts, Procurement, Payments, CMS

Director / Head of Information Technology

VMware

- Digital Transformation | Enterprise SaaS |Commerce & Finance | Diversity & Inclusion
- Onboarded 4 BUs to Digital Subscription Commerce platform for multiple (4) RTM
- Digitized & structured a framework to reduce product launch time by 40%
- Crafted M&A playbook to accelerate onboarding time of acquisitions by 35%
- Converged Quote to Cash processes for 3 acquired SaaS companies (in 2Qs each)
- Re-defined process flows with holistic (360 view) reducing customer churn by 30%
- Generated Insights using SaaS metrics & KPIs (MRR, ARR, TCV, ACV, CLV)
- Improved experience for 10K sellers by implementing SAP Callidus Commissions
- Road mapped 225 features in Sales Compensation area to reduce friction by 50%
- Integrated 6 Sales & Finance systems using ETL engine to reduce cycle time < 70%
- Fostered Employee/Partners productivity by hosting innovation forums
- Designed Dashboards in Jira for tracking progress & documented in Confluence
- Negotiated annual license fees for 8 applications in multimillion $$ (SaaS, EULA)
- Lead a 12-member team of engineers, product managers & business analysts
Areas: Enterprise SaaS, Product Led, Self-Serve, Marketplaces, Cloud Commerce

Group Product Line Manager, Commerce & Finance

Zuora

Zuora is the world’s leading subscription management platform. Our cloud-based software empowers businesses to launch subscription models and manage the entire lifecycle of their subscribers. From subscriber analytics and subscription billing to revenue recognition and global payments, Zuora has everything you need to power a recurring revenue-based business, from a to z.

- Program managed a portfolio of 11 applications, IT services & 15 resources
- Managed technology roadmap & monthly release planning for 25+ features
- Partnered with 18 vendors for 1M license renewals & 300k in resource + QBRs
- Program increment planning using Agile Frameworks & measure delivery velocity
- Orchestrated CIO’s Strategic initiatives, ZoZ customer briefings & Communications
- Drove Zuora on Revpro program (ASC-606) for CAO with 6 cross-functional teams

Sr. Technology Program Manager

Facebook

- Product Owner for Supplier Life cycle and Payments
- Research > design > engineer > launch > measure business & financial systems in agile environment
- Foster employee productivity by creating enterprise products with automation and intelligence
- Co-create teams; inspire & coach them to create impact, achieve goals by holding them accountable
- Business transformation evangelist & data driven technologist driving product strategy & road map
- Reinforce streamlined processes & embrace simplicity
- Situational leader wearing multiple hats to get it done 
- Identify & invest in tools for flawless execution
- Formalize standards for product operations & support
- Champion accountability among SaaS providers
- Expertise in enterprise software: Oracle ERP, Concur, Coupa, Workday, Replicon, Serengeti.

Technology Partner - Enterprise Product Manager

VMware, Inc.

VMware Inc. runs their financial & head office system on Oracle e-business suite v11i, they use modules across tracks of P2P, O2C & R2R, and I am a part of the business engagement team focusing on P2P and O2C cycles; 

My role included 
- Planned, program managed the execution of TIER1 (>1M) transformational Projects
- Define > Initiate > Plan > Executed > Monitor and Closure of SDLC Projects
- Led Consolidation of multiple currencies by implementing Hyperion Financial Mgmt.
- Implemented Financial Data Quality as centralized Master Data to 12 apps
- Introduced RMB currency in 30+ business systems to enhance business in China
- Drafted RFP, awarded & onboarded service integrator for R12 upgrade initiative
- Global rollout of Procurement & Exp to 25 countries covering 30K employees
- Roadmap for 30+ customizations & 80 enhancements for Procure to Pay track

IT Project Manager - Business Systems

Tesco Bank

Tesco partnered with Royal Bank of Scotland to run their banking operations. In 2009, Tesco
decided to build a bank and the enterprise financial system was a critical. Oracle Financials was chosen as the strategic system for their ledger requirements & head office accounting. 

As Project Lead, 
- I managed infrastructure, development, configuration, deployment & service management
- Lead a 15 member team to implement modules across O2C, P2P & R2R with reporting capability
- Designed interfaces with banking systems & conversions from legacy systems & reporting

Project Lead

Tesco PLC

Area of work: Design, Develop, Test, Implement, Rollout, Process definition, Service & Project Management
• Business case preparation, project charter documents, presales & engagement discussions
• Planning, budgeting, estimating, monitoring & control of tasks to manage the scope, time, cost
• Risk analysis, identifying critical paths, stakeholder management, & QC of deliverables
• Infrastructure sizing, multi-tier architecture, non-functional req. & environments strategy
• Coordination & deployment of operation system, database, applications & RUP/family patch set 
• Business requirement gathering, presenting benefits to management for custom objects/reports
• Gap analysis, creation & maintenance of risks, issues, dependencies logs, weekly status reports
• Configuration across modules and process definition to the solutions to cater to business needs
• Analyzing special requests from users, identifying possible workarounds or customizations
• Working with developers on development of WRICE elements, facilitating across the SDLC
• Planning and definition of test plan, strategy, scripts for standard modules and custom objects
• Impact analysis, promoting changes to the production, working with change management
• Coordination for approval process/system changes with global process and application owners
• End user training, support during various cycles of testing & coordination of the UAT 
• Designing data migration, mapping, standing data definition & reconciliation post migration
• Testing of data flow across modules, incoming/outgoing interfaces, outbound communications
• Infra & application maintenance related to (OS, DB, application, performance & downtime)
• Configuration of reporting and analysis tools such as OBIEE, FBI, discoverer & reports manager
• Post Go-live, warranty, defect management, transition to service management, triage & sign off
• Overall responsibility and accountability of project deliverables across the SDLC & staffing

IT Business Analyst

Oracle

Pre sales, Design, CRP, Application Configuration, Process re-engineering, Functional testing

• Lead and coordinated assignments from the inception to completion 
• Understood, researched & analyzed to deliver solutions to meet customers needs & expectations
• Requirement gathering, Gap analysis, documentation, user acceptance and troubleshooting 
• Implemented Oracle projects functionality for Inter-company financial Cross-Charges 
• Configured various Oracle application modules to fulfill the business model & process flows
• Worked on establishing service level agreement on time critical tasks & stringent deadlines 
• Performed regression testing on individual modules & system Integration tests for data interfaces
• Provided offshore functional & technical support to  onsite implementation teams 
• Validated technology solutions to ensure they meet business purpose & functional needs 
• Co-created with clients and team, to provide profitable and long-lasting relationships
• Triaged tasks, risks & issues, Monitored progress and followed up on critical activities
• Handled customer escalations, collaborated with internal departments to get the issue resolved 
• Imparted training to support team on product features & support readiness for upcoming releases 
• Administered Severity1 Technical Assistance Requests, which had impact to businesses 
• Worked with development teams to get the bugs fixed, provided test cases and scenarios 
• Participated in design, documentation, post-production support for financial modules 
• Conducted project, group and system review meetings to enhance efficiency  
• Standardized and reviewed documentation to adhere to organizations quality standards
• Assisted the financial team in month-end closings, advised changes to meet business needs
• Mentor & provide training to end users, business partners & clients on Oracle Applications

Sr. Projects Analyst | Consultant

Productivity with AI | Enterprise Technology | B2B SaaS | Digital Transformation | Product Management | Commerce & Financial Engineering | M&A

Vishal delivers frictionless customer, partner & colleague experiences to accelerate revenue & enhance productivity. his expertise is in leading large-scale digital transformation programs for enterprises & product implementations across diverse domains including Sales, Subscriptions, Billing, Finance, Accounting, Procurement, Customer Service.

Product Management/Ownership
- Discover opportunities & articulate them
- Customer empathy, journeys & user personas
- Translate feedback to product features
- Define Product goals, vision & roadmap
- Design thinking to a minimum viable product
- Define wire frames and process flow charts
- User experience mock-ups and prototypes
- Product architecture, design & specification
- Synthesize and prioritize product features
- Inspire & partner with engineers to build
- Functional validation, quality Eng., A/B testing
- Product positioning, demo’s > launch > Insights
- Usage Metrics & assessing for effectiveness (KPIs)
- Identify & evaluate tools & platforms (Buy/Build)

People Management
- Plan, Hire, Coach, Segment, Retain & Reward
- Champion Diversity, Equity & Inclusion (DEI)
- Thought leadership to Business Resource Groups
- Situational leader switching hats to get it done

Portfolio Management
- Agile Product Development & Hybrid SDLC
- Harmonizing People, Processes & Technology
- Scrum, RACI, RAID, Resources & Chang Mgmt.
- Scope, Budget, Vendor & Stakeholder Mgmt.

Domain Knowledge
- SaaS, Subscription, Billing, Metering & fulfillment
- Source to Pay, Plan to Pay, Hire to Retire, GRC
- Quote to Cash, Order to Revenue, Travel/Exp

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