Les Clefs d'Or Canada

Superviser activement et suivre les initiatives de la marque "Les Clefs d'Or Canada" à l’échelle nationale, y compris l’exposition médiatique et les campagnes sur les réseaux sociaux.

National Public Relation Director

Omni Mont-Royal Hotel

La cheffe concierge dirige le département de la conciergerie dans ses activités quotidiennes et dirige les clients. S'occupe des VIP, assiste le département des ventes avec les demandes de groupes et propose des projets, afin de rehausser l'expérience client de l'hôtel. En tant qu'ambassadrice de loyauté, elle prend soin du séjour des invités faisant parti du Club de Loyauté Select d'Omni, qui sont des habitués de la chaîne.

Cheffe concierge / Loyalty Ambassador

As a hotel concierge, my number one task is to be an Ambassador of the city of Montréal and make dream come true.  I need to build and maintain a contact list, to recommend the best for my guest, from restaurant recommendations, to activities, to transportation and direction.  I will achieve any demand that is legally and humanly possible.

Concierge -  Member of Les Clefs d'Or Canada

Institut de tourisme et d'hôtellerie du Québec (ITHQ)

Consultant in Hospitality and Customer Experience for the ITHQ Expertise Center

Industry Advisor - Centre d'Expertise

Collège LaSalle, Montréal

Winter 2024 - Représentation Commerciale
Fall 2023 & 2024 - Principes de Communication
Summer 2023 - Principles of communication marketing in tourism/hotel
Winter 2023 - Strategy Management in Hotel/Touris

Chargée de Cours

Nuovo Artistic Photography

Nuovo is an artistic photography studio, following the Guy Raymond photographer. 
Women empowerment, bringing up esteem and change the perception of the women towards their body. 

Guest experience training for new employees
Social media and review management
Leading a team of photographers 

Welcoming the guest in a luxury environment
Professional photoshoot
Helping the guest to choose the best pictures
Sale luxury and artistic masterpieces

Guest Experience Manager

Royal Media Partners

An integral part of RMP’s integrated media program, the Port Shopping Guides live and work aboard ships in Royal Caribbean International and Celebrity Cruises fleets sailing in Europe, the Caribbean and Alaska. The Port Shopping Guides serve as ambassadors not only for RMP, but also for the cruise lines and RMP’s merchant and brand partners.
On the ships, Port Shopping Guides give Port Shopping Talks and specialty seminars, and provide cruise passengers with information about the exciting shopping opportunities that await in each port of call. In the ports, Port Shopping Guides serve as a point of contact with all RMP merchant partner store representatives.

Worked on the following ships:
- Liberty of the Seas, Royal Caribbean
- The Monarch, Pullmantur
- Majesty of the Seas, Royal Caribbean
- Celebrity Summit

Port Shopping Concierge

Le Mount Stephen Hotel

-Manage Bellboy, doorman and concierge service department
-Guest services and experience
-Making dreams come true!
-Make restaurants, attractions, services and activities recommendations to the guests.
-Organise their stays in the city.
-High knowledge about the city of Montreal

Chef Concierge - Member of Les Clefs d'Or Canada

You can recognize Clefs d'Or concierges by the keys they display on the lapels of their uniforms. These crossed gold keys are more than just the symbol of the organization -- they are the symbol of guaranteed, quality service.  Clefs d'Or concierges will accommodate every guest request so long as it is morally, legally, and humanly possible. Their services run the gamut from the mundane to the extraordinary, yet each request is fulfilled with vigor to the guest's full satisfaction.

Regional Director

-Managing communication between the members
-Managing the event or the region
-Writing minutes on each monthly meetings
-Developing relationships with partners

Regional Secretary

Marriott Château-Champlain

-Making dreams come true!
-Make restaurants, attractions, services and activities recommendations to the guests.
-Organise their stays in the city.
-High knowledge about the city of Montreal
-Taking care of the Concierge Lounge VIP (buffet, supply, exclusive guest services)

Concierge - Member of Les Clefs d'Or Canada

Marriott International

-Greet guests
-Manage server team
-Supervising bar, restaurant and room service
-Participation on departement projects
-Intership

F&B-Supervisor

I am a dedicated professional with a strong focus on leadership, a positive outlook, and a passion for gastronomy and customer service. I thrive on taking on new challenges and engaging with diverse individuals, always striving for excellence.

Specialties:

-Realizing aspirations
-Enhancing guest experiences
-Expertise in gastronomy and food and beverage
-Exceptional customer service
-Versatility
-High emotional intelligence
-Challenge-driven innovator
-Dynamic and enthusiastic personality
-Motivational speaking
-Luxury brand ambassador
-Turning employees and guests into brand ambassadors

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Want to drive more opportunities from LinkedIn?

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