Waldin Duran, CHIA's Linkedin Analytics

With over 15 years in the hotel industry, my career has been marked by successful management in sales, marketing, and operations, creating memorable experiences for both business and individual clients. As a Sales Director, I have led pioneering projects, including a strategic alliance between Marriott and GoPro, and have managed complex negotiations, successfully accommodating multiple air crews simultaneously in hotels. During the pandemic, I focused on B2B clients in mining and energy, achieving top performance indicators according to the STR report, increasing customer satisfaction by 15%, and optimizing revenue management through the implementation of business intelligence systems. My deep understanding of the Latin American markets has been crucial in these endeavors, applying strategic and commercial vision that has resulted in accurate and profitable decisions. My passion for teaching and tourism entrepreneurship has led me to collaborate with universities and entrepreneurs, imparting updated knowledge in commercial management, marketing, and innovation. These experiences have enriched my holistic approach, allowing me to positively influence the industry and the next generation of professionals. My enthusiasm for staying up-to-date has led me to embrace artificial intelligence since 2022, integrating it into my daily routine. This early adoption of new technologies has allowed me to optimize time and improve results, creating space for exercising my creativity. As an 'early adopter', continuous learning is an essential part of my professional development, enabling me to always be at the forefront of the hotel industry. Outside of my professional life, I value time with my family and travel, constantly seeking opportunities to grow in people management and in my career. With an unwavering commitment to excellence, I am ready to bring significant value to dynamic and challenging environments. #HospitalityProfessional #Sales #Marketing #CustomerExperience #RoomDivision #EventManager #HotelManager #InformationTechnology #Teaching #PeopleManagement #HospitalityCareer #Excellence #Teamwork #Innovation #ProactiveMindset"