Amazon Web Services (AWS)

-Engaging directly with startups across the MENA region, providing them with the necessary resources and support to succeed. to ensure the highest levels of customer satisfaction by solving their challenges .

-Driving growth, increasing revenue, and expanding market share while developing long-term strategic relationships with key accounts, nurturing trust and loyalty.

-Assisting customers in identifying use cases for priority adoption of AWS, as well as best practices implementations.

-Accelerating customer adoption through well-developed business development engagements, targeting Founders, CXOs and VC influencers.

-Collaborating with AWS partners to extend reach and drive adoption, including managing joint selling opportunities and activities.

Startups Account Manager - MENA

Cisco

Territory Account Manager - Egypt Banking Sector

Account Manager - Libya and Sudan

Commercial Account Manager - Egypt

Associate Territory Account Manager - Egypt Small Business

Had on-the-job training this year before joining my team in my home country " Egypt". Within the program am working with peers from different nationalities mainly from EMEAR region on a daily basis.

Worked closely with Commercial Companies in Egypt to support them meet their sales objectives and achieve their organisational goals which are driven by technology and digitisation. Considering the market challenges by tailoring down the solutions that our customers find it most relevant to overcome challenges and sustain growth. Focusing on understanding the needs, analysing the risks & challenges and recommending the best-in-class solutions to retain high ROI.

Associate Sales Representative

Orange Business Services

Provide a professional technical point of contact for customers
 Provide updates as needed to the customer in order to meet performance objectives and
service excellence guidelines
 Ensure incidents are allocated to the most appropriate ‘next step’ as part of the incident
management process
 Document all troubleshooting and incident management actions
 Highlight all the single point of failures and potential issues that might affect the
customer to the customers' account team.
 Act as a case manager in order to always push for faster issue resolutions.
 Working on Microsoft exchange for managing user accounts with active directory,
managing distribution lists, public folders and permissions.
 Managing SMTP messaging troubleshooting.
 Mobile mail 1st level troubleshooting
 Security troubleshooting for Proxy (logging, cache, URL filtering), Firewalls, BigIp,
UTM.SSL.
 RSA and Safenet tokens first level support (troubleshooting login issue, sending
enrollment files, resetting passwords and unlocking tokens).
Activities

Customer Technical Support Engineer - Security & Messaging 

I have a diverse background in managing a wide range of customers, from startups to medium-sized enterprises, across a variety of industries including Banking, Service Providers, Oil and Gas, Manufacturing, and others.

I am a data-driven individual with an unwavering attention to detail and a deep sense of responsibility and ownership. 

Proficient in Arabic, English, and French, I possess a Bachelor of engineering degree in Electronics and Communications. Furthermore, I take pride in my graduation from Collège de la Sainte Famille "JÉSUITES" High School.

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