FYidoctors

- First-line support: Responding to incoming requests and incidents, providing initial assessment, and attempting to resolve or escalate issues as necessary.
- Troubleshooting: Identifying, troubleshooting, and resolving technical problems related to hardware, software, network, and other IT systems.
- Customer service: Providing high-quality customer service by effectively communicating technical solutions in a clear and understandable manner. Ensuring that customers or employees are satisfied with the resolution of their issues.
- Documentation: Maintaining accurate records of all interactions, issues, and solutions in a service desk ticketing system for future reference and analysis.
- User training and guidance: Providing basic training to users on various software applications and IT tools, as well as creating user guides and documentation for common issues.
- Collaboration: Collaborating with other IT teams and departments to ensure seamless service delivery and efficient problem resolution.
- Stay updated: Keeping up to date with the latest technology trends and developments in the IT industry to enhance technical knowledge and skills.

IT Service Desk Analyst

Government Bilingual High School Etoug Ebe

- Educating students based on Ministry of Education curriculum guidelines
- Administering homework and assignments to gauge and enhance the students’ levels of understanding
- Preparing, administering, supervising, and grading examinations, quizzes, and other assignments
- Planning and organizing academic events and activities, both in and outside of school property
- Create and distribute progress reports to both students and parents
- Conduct parent-teacher conferences to discuss a student’s progress

Computer Science Teacher

Crestech IT

- Set up equipment for employee use, performing proper hardware, operating systems and appropriate software.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Consult user guides, technical manuals and other documents to research and implement solutions.

Network Engineer

Matrix Télécoms S A

- Monitored network performance, availability, and security using network monitoring tools. Set up VLANs, subnets and touting protocols to optimize network traffic flow.
- Perform data backup and disaster recovery operations.
- Implement network traffic and security monitoring software, and optimize server performance.

TECHNICAL SKILL
Proficient in maintaining, troubleshooting and administering the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment.

PROBLEM SOLVING
Adept at swiftly diagnosing and resolving issues, providing exceptional problem-solving services to users, and delivering outstanding customer support, remote support.

CUSTOMER SERVICE
Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally. Effective communication, problem-solving, user training.

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