Tax Specialist

Eastern Florida State College

Full-time college student graduating in December 2022 with a Bachelor of Applied Science (BASc) degree in Organizational Management with a specialization in Human Resources, mastering HR functions such as selection and placement, training and development, employment and labor relations, employment law, and organizational development and change.

Undergraduate Student

Florida Dermatology and Associates

Managed calendar for five (5) providers by scheduling and confirming appointments for 100+ patients daily.

Scheduler / Receptionist

Calvary Chapel Melbourne

Managed the production support and creation of high-quality video production content across three (3) campuses while recruiting and strongly leading 130+ volunteers to assist with video production activities.

• Recruited, Interviewed & Trained Staff – formulated recruiting strategies, onboarded volunteers, led and coordinated training for volunteers and staff, and conducted surveys and exit interviews – captured critical feedback to assess and implement improvements to facilitate organizational change initiatives.

• Administered Plans and Procedures – identified, evaluated, and resolved human relations and work performance problems; executed procedures that maximized team effectiveness and company goals.

• Coordinated Events – managed and executed details of special events (15,000+ people), member events, staff events, and other internal events.

• Led Department Meetings – developed agendas and led monthly special events/projects meetings to inform staff of event details and job responsibilities; followed up to ensure the completion of tasks.

Volunteer Manager & Event Coordinator

Managed the development of volunteer staff relations and coordinated content for special events for all departments while managing and scheduling 130+ volunteers to assist with video production activities weekly.

• Increased Volunteer/Staff Engagement and Retention – coordinated and participated in activities (i.e., appreciation picnics, recognitions, staff/volunteer meetings) to foster improvement in volunteer productivity, performance, and morale, while building a solid rapport.

• Implemented New Pre-screening/Onboarding Processes – improved interviewing process by assessing each volunteer’s skills, qualifications, interests, and organizational needs through a pre-screening test.

• Facilitated Human Resources Activities – monitored volunteer staff relations, performance management, and training; managed the volunteer database and maintained the department handbook and SOPs.

Volunteer Development Manager

Provided support by managing the help desk ticketing system, liaised between speakers and a team of ten (10) (including two (2) Directors), and created speaker presentations and service plans/timelines.

Administrative Assistant

I'm a hands-on servant-leader who believes everyone should be treated with respect. Most people think you have to earn respect first to receive it, but giving it is how you earn it. People first. Empathy is everything. Using this philosophy, I drive high organizational performance and deliver high employee engagement while creating innovative strategies to promote productivity, goal attainment, and the recruitment and ongoing development of a superior workforce.

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.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Wanda Villaverde's Linkedin Analytics

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Wanda Villaverde's Linkedin Analytics