■ WHAT DRIVES ME

I'm a communicator with a passion for people, possibilities and purpose. I see the big picture. I love to write. I studied psychology with the aim of making workplaces meaningful and exciting places to be. My network comprises of people from every walk of life; all ages, backgrounds and levels. I am strong in empathy. I love to see people grow and develop. This drive is at the heart and woven into everything I do. 

■ CAREER STRATEGIST

As a proven career navigator, I have insider experience across six industry sectors in nine different roles. As a trusted transition expert, I help people explore, reinvent and build their confidence to secure their next step and discover future direction. My knowledge of the domestic job market and proven industry 'know-how' gets testimonial-backed results.

■ HUMAN SKILLS & LEADERSHIP SPECIALIST

I have led strategic planning sessions and headed organisational transformation for multiple organisations and as a senior consultant in a global career transition firm. I have guided more than 10,000 people achieve their professional goals. Qualifying as a professional psychologist, my clients benefit from evidence-based behavioural change and transition insights.

■ TRANSITION EXPERT, COACH & MENTOR

Working with a top-tier university, I am a 'transition to industry' advisor to their extensive student base and facilitate regular PhD graduate researcher employability forums. I have led learning and development teams and facilitated leadership, coaching and organisational change for ANZ Banking Group, News Corp Australia, World Vision Australia, V/Line, and global transport group, Keolis; including a senior executive leadership role in a global Fortune 500 company.

■ AUTHOR & MEDIA CONTRIBUTOR 

As author of best-selling title "Manage Your Own Career: Reinvent Your Job; Reinvent Yourself", I have written for and appeared in iconic media publications, podcasts, platforms and regularly post insights on LinkedIn. I am a member of the judging panel for the prestigious Australian Career Book Award supported by Royal Society of Arts Oceania.

WELCOME to 2026.

Let's take a look at two ways people move from their current jobs.

1. You ride curve 1, ignore the A point and continue riding the curve until it declines and then you're either in one or all of these:

● Jaded
● Relying on yesterday's skill set
● Thrown out
● Overlooked for promotion 
● Having to look for something else when you're exhausted 

2. You ride curve 1, see an opportunity to reinvent yourself at the A point, then ride the next curve 2, and continue reinvention throughout the future curves ahead. That way, you:

● Build your skills 
● Reinvigorate your career
● Constantly learn and grow, and remain promotable
● Keep up your enthusiasm and energy 
● Be proactive in seeking your next opportunity 

TWO reflection questions:

■ WHAT position on the curve currently are you?

■ ARE you waiting for the inevitable, or are you ready to reinvent yourself?

#careertransition #careergrowth #motivation #reenergising #entropy #sigmoidcurve

Warren Frehse

YES. Really. 

Customer service is embedded in spiritual values.

I don't mean joining a cult or a religion.

I mean if you're really serious about customer service both as a leader or front line provider, you have to live and breathe spiritual values.

At the heart of these values is being of service to others.

This goes beyond:

● loyalty programs 
● surveys
● data collection 
● policies and procedures 
● culture

And instead goes to the ethos that helping someone else is a noble thing to do.

To make someone else's day is bliss.

To bring a smile to someone who may not even deserve it.

To touch the heart of someone that lights a spark of enthusiasm and willingness.

Every customer is an opportunity to awaken your inner aliveness.

And in doing so, awaken theirs.

#customerservice #values #spiritual #humanskills #purpose #meaning

OPPORTUNITY thinking.

My Dad had a favourite saying, "Make hay while the sun shines."

It means to seize favorable opportunities and take action when conditions are good.

Likewise, the most opportune time to fix a leaky roof is typically during the summer.

And, "The best time to plant a tree was 20 years ago, the second best time is now."

This is a Chinese proverb meaning that while ideal opportunities are in the past, it's never too late to start.

Let's encourage present action on long-term goals like saving, learning, or personal growth, rather than dwelling on missed chances. 

It's a powerful reminder to begin something important today, as planting now creates future benefits. 

#goals #future #planning

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