PagerDuty

As a Customer Success Manager at PagerDuty, I serve as the strategic point of contact for our customers, helping them unlock the full value of our digital operations platform. My key responsibilities include:

✅ Building strong, trust-based relationships with decision-makers and technical teams.
✅ Deeply understanding their business goals and aligning our solutions to their priorities.
✅ Driving adoption and strategic use of PagerDuty to improve operational resilience.
✅ Identifying expansion opportunities and collaborating with sales to support customer growth.
✅ Reducing churn and increasing satisfaction through proactive engagement and support.

My mission is to turn every customer relationship into a long-term partnership, creating tangible impact on their results and operational efficiency

Customer Success Manager

Xepelin

Mejoré el rendimiento promedio de los AEs en un 49.67% mediante iniciativas estratégicas y coaching.

Incrementé las tasas de conversión de leads en un 20.3% al optimizar la reasignación de leads.

Rediseñé el proceso de onboarding, logrando una mejora del 59% en el rendimiento de nuevos empleados.

Desarrollé un equipo de ventas de alto rendimiento, donde múltiples integrantes alcanzaron métricas destacadas.

Líder de Sales Enablement 

CyberFortress

Incrementé la adquisición de clientes en un 35%, posicionando a CyberFortress como líder en soluciones de recuperación de desastres y copias de seguridad.

Superé las cuotas de ventas mensuales en un 120% en promedio, destacándome como uno de los consultores más efectivos en la región.

Diseñé estrategias de prospección multicanal, elevando la tasa de generación de leads en un 40%.
Establecí relaciones sólidas con ejecutivos C-suite y líderes de TI, logrando que el 85% de mis clientes integraran nuestras soluciones en su infraestructura.

Mejoré la calidad de datos en el CRM, aumentando la eficiencia del proceso comercial en un 25%.

Cyber Security Consultant

Magic

Ayudé a más de 100 empresas a aumentar su productividad en un 35% y reducir costos hasta un 20% mediante soluciones de automatización personalizadas.

Implementé estrategias de trabajo remoto, garantizando transiciones fluidas y mínimas interrupciones.

Logré una tasa de satisfacción del cliente del 98% y una retención promedio del 85% gracias a soporte continuo e innovaciones actualizadas.

Account Executive

Omnix AI - Value Chain Automation

Lideré la expansión de mercado en LatAm, Europa y Norteamérica, aumentando un 30% el ARR.

Creé alianzas estratégicas con distribuidores y socios clave, impulsando el crecimiento de mercado.

Guié equipos de ventas y customer success, promoviendo la colaboración y el éxito del cliente.

Enterprise Sales Manager & Senior Prospection Analyst

Results-driven Customer Success Manager at PagerDuty, focused on building strong customer relationships and driving platform adoption to enhance operational resilience. I help clients achieve their business goals by providing proactive support and identifying growth opportunities.

Previously, as Sales Enablement Leader at Xepelin, I improved AE performance by 49.67%, boosted lead conversion by 20.3%, and redesigned onboarding to increase new employee performance by 59%. At CyberFortress, I increased customer acquisition by 35% and consistently exceeded sales targets.

With experience in enterprise sales and account management, I’ve led market expansions and built strategic partnerships across LatAm, Europe, and North America

I see a lot of people who have the looking for a job banner and its heart breaking, I am offering FOR FREE anyone who is interested their own personal website / resume, while this might seem simple but giving something different will always make you memorable. Here is an example of mine https://lnkd.in/gdXtwsTG please share the word to anyone who might benefit from something like this

Wasim Dia

Even though the current landscape is exciting, AI content has been very generic and repetitive. That's why I created this ebook on Perplexity and Comet to help you master the first AI browser that can truly simplify your life.

For just $5 - the price of a coffee - you'll get an in-depth guide to advanced search techniques and integration strategies.

I've been through some tough times recently, and I'm turning these challenges into an opportunity to share knowledge about these powerful AI tools.

The ebook covers:
1️⃣ Comprehensive Perplexity usage
2️⃣ Comet optimization methods
3️⃣ Real-world AI application frameworks

I'd love your feedback and insights. If there's interest, I'm considering a follow-up focused on developing, training, and prompting AI agents.

Interested in leveling up your AI skills?
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Most people think “AI agent” just means a smarter search box 🤖

They’re missing the real game-changer.

When I first tried Comet and Perplexity, I thought they were just faster ways to look things up. 
But once I built my own agents—personalized, automated, built around my daily routines—everything changed.

Now I have agents that:
- Hunt down insights on my competitors 🕵️
- Summarize news in my industry before I’m even at my desk 📰
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- Collect inspiration, track updates, do the grunt work I used to hate

It’s not just “saving time.” 
It’s like having a whole digital team, running exactly how I want, 24/7 🛠️

That’s what my new ebook is all about. 
Not another AI hype piece, but a hands-on manual for building your own personalized Comet agents and unlocking the full power of tools like Perplexity.

I share real templates, step-by-step setups, and the exact workflows I use every day.

Ready to stop tinkering and actually build agents that work for you?

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Open article: Riding The Comet ☄️ by wasimdia.gumroad.com

Let me tell you about my first digital product launch.

Zero sales.

Not one.

I should feel embarrassed.
But I don't.

Because here's what most people don't understand:

The first attempt is never the final version.

It's iteration 1.0.

And here's what I learned:

I was focusing on the wrong things.

Talking about:
• Comet
• Perplexity
• Agent platforms

But nobody cares about the tools.

They care about results.

So I tore up my messaging and started over.

Now?

I'm obsessed with making it stupid simple.

No fluff.
No jargon.
No tech speak.

Just:
• Clear chapters
• Step-by-step guides
• Practical templates
• Real examples

Because here's the truth:

Nobody wants to become an AI engineer.

They want:
• More productivity
• Better decisions
• Less busy work

And that's exactly what this book delivers.

But here's the part that matters:

I'm not giving up.

Most people quit after zero sales.

But I've learned:
• It's a numbers game
• It's about refinement
• It's about persistence

So if you're reading this thinking about starting—

Just remember:

Version 1.0 is supposed to suck.

Keep going.

Because version 2.0 will be better.

And version 3.0?

That's when you win.

Want to see what version 2.0 looks like?

Check it out here:
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P.S.
Even if nobody buys today,
I'll be here tomorrow.

Still improving.
Still learning.
Still shipping.

I built Trend$potter, an AI-powered idea browser designed to give businesses a competitive edge. (Free for now)

Instead of relying on outdated reports, Trend$potter analyzes real-time discussions, trending topics, and popular content from platforms like Reddit, YouTube, and top tech news sites. It then distills this data to reveal the top 10 commercially viable, AI-driven business ideas that are gaining traction right now.

How can this help your business?
🔹 Data-Driven Innovation: Stop relying on gut feelings. Base your next product, feature, or venture on what's actively being discussed and desired in niche communities.
🔹 Uncover Emerging Markets: Identify untapped customer needs and nascent markets before they become saturated.
🔹 Fuel Strategic Brainstorming: Use the "Deep Dive," "Success Roadmap," and unique "Idea Fusion" features to equip your teams for highly productive and creative strategy sessions.
🔹 Stay Ahead of the Curve: Understand the technologies and concepts capturing the minds of early adopters and build your strategy around what's coming next, not what's already here.


I created this app to showcase the incredible power of AI and help people get out of their mental block

Open article: Trend$potter by copy-of-trend-potter-897797427631.us-west1.run.app

copy-of-trend-potter-897797427631.us-west1.run.app

I’ve lost count of how many “productivity” tools I’ve tried.

Most of them end up as just another tab I forget about.

But after a month of testing, I finally found one that actually changed the way I work: Comet browser.

It lets me ask questions and get answers right on any page no more bouncing between Chrome, ChatGPT, and my notes.

Here’s how it’s made my life easier:
- Customer meetings: quick answers without a pause
- Research: new info surfaces as I browse
- Docs and decks: instant summaries, less clutter
- Daily prep: less time wasted, more done

For once, I’m spending less time managing tabs, and more time actually getting work done.

If you want to try it, I'm giving away a free month of Pro (normally $20).
Just download, sign in, and ask one question.

Grab the link in the comments if you want to see if it works for you.

Taplio

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Taplio

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