Wayne Butterfield's Linkedin Analytics

For over 15 years, I've been at the forefront of AI (more recently Gen AI) and Intelligent Automation, pioneering solutions, taking calculated risks, and guiding businesses through digital transformation. From my early days of spearheading RPA, Self Serve and OCR initiatives to transforming customer interactions via Virtual Assistants & Chat Bots, my journey is fueled by both successes and valuable lessons. I'm passionate about ensuring organizations sidestep the pitfalls I encountered in my early adopter days and swiftly harness the power of modern technology for efficiency and growth. Experience: Digital Transformation Specialist: Initiated and led the automation of O2's manual back office operations, setting the pace for extensive shifts into innovative digital channels like Chat & Social. AI & Automation Consultant: Collaborated with Fortune 500 companies, harnessing tools like Generative AI, RPA, OCR, and Conversational AI. Delivered projects that provided immense value and efficiency gains for my clients. Public Speaker & Thought Leader: Recognized voice in industry events across the UK, Europe, and the USA. My areas of expertise encompass Robotic & Intelligent Automation, Digital Customer Service, Business Transformation, and the multifaceted impacts of Generative AI. Core Specialties: Intelligent & Robotic Process Automation Generative AI & Conversational Tech Digital Customer Interactions: Live Chat, Social Customer Service & Self Service Online Community Building Strategic Stakeholder Management Contract Negotiation Mastery Process Enhancement & Streamlining