FILLiquid Foundation

Lead key ecosystem initiatives with a focus on:

- Decentralized governance through community-led proposals and collaboration
- Open-source development support and documentation for FILLiquid’s suite of DeFi products
- Ecosystem growth, including grants, strategic partnerships, marketing, and education
- Community empowerment, by supporting builders, contributors, and ecosystem leaders

Founding Member (Intern)

FILLiquid

Co-Founder & Chief of Partnership

FILLiquid is a fully open-sourced, decentralized, algorithm-based lending platform that will be implemented as a liquidity pool on the Filecoin Virtual Machine (FVM). 

It facilitates a market that enables FIL token holders to lend their FIL and earn passive interest income while also allowing SPs to borrow FIL for storage provisioning.

https://filliquid.io/

Advisor

GreaterHeat

To support and expedite Asian Web3 Storage Providers' business transformation in order to create a strong data onboarding growth.

https://www.dspa-asia.io/

Community Program Head

Immutable

To be number one games studios and publisher for NFTs which empowers and rewards users.

Senior Community Manager

Multiverse Labs

- Set up and implement Community Strategy and Operation as well as team management and mentorship towards corporate objectives and growth
- Guide and develop community content calendar and planning with the team
- Expansion and liaison of partnerships and cooperative initiatives.
- Regular reporting to the wider organization on current community trends, sentiment, and channel
performance; use data to inform recommendations for ongoing community outreach initiatives, messaging, promotions, and operations.

Head of Community, Strategy & Operations

Senior Community Growth Lead

- Lead a community go-to-market strategy that relies on a supportive community as a driving force for customer acquisition, expansion, and retention.
- Lead community management to increase engagement
- Influence long-term strategy and shape the vision of the
community
- Define a plan for an early-stage community event in
collaboration with content, marketing, and product
- Drive community adoption of OKEx by running community
education programs, and supporting the growth of OKEx
- Developed community campaigns contributing to an increase in
community member from 20,000 to 68,000 in 9 months
- Delivered a 20x acquisition of new users with a pilot campaign
strategy, test design, execution, and measurement to uncover key
community insights to inform broader community strategy.
- Achieved monthly acquisition and retention rate through
di erentiated positioning, integrated community strategy, and channel management.

Community Growth Lead

Community Operation Management (External)
● Restructure OKEx Community Manager role with clear OKR and KPI
● Manage the Community Operation team (Global English, Russia, Turkey, Korea, and Arab), review the Community group data weekly, and improve the team performance (user engagement rate on Telegram)
● Analysis and create a strategy for user engagement in the Telegram community group.
● Ensure the material for campaign translation is organized and prepared
● Guide the team on conducting research and interview to learn more about current trends, development, and perceptions about the subject matter, and then contextualizing the finding
● OKEx Trooper and OKEx Guardian recruitment and coaching

Content, Campaign and Community Marketing (External)
● Manage and mentor the Community Marketing Manager in campaign strategy for user acquisition and retention
● Guide the Community Marketing Manager in exploring new community-friendly platform to facilitate the expansion of OKEx local user base and influence
● Collaborating with the internal department to establish campaign objectives to drive user acquisition objectives
● Finding, building, and managing the relationship with content creators, influencers, KOL and partners by executing various campaigns in line with user acquisition objectives

Global Community Operation Manager

Bybit

Product Management
- Working closely with developers, marketing, customer support, operation and business development teams in releasing new products
- Delivered and release new product launch of Mutual Insurance, Strategy Alert, and Quarterly Contract

Content and Social Media Marketing
- Collaborate with marketing in creating content, optimising templates and deliverability for all SNS channels
- Working with marketing in creating blog content for Bybit blog
- Delivered the marketing material for Bybit Brawl competition
Community Management
- Guide the ambassadors in community campaign and engagement
- Keep Bybit channels clean of scam attempts from impersonators
who might want to take advantage of our Bybit community.
- Build and deliver the community feedback and MVP feedback
process on which to have the feedback to be reviewed internally and bring into development or discuss fixes for feedback.

Community Manager

Liquid

Community Marketing Manager

- Manage 14 Community Manager from 5 different continent
- Support high-value client on inquiry relates to Liquid product 
- Building a relationship with the client

Community Manager Team Leader

- Help educate your respective community about QUOINE and how to use the Liquid platform
- Monitor the Social Media channel i.e: Telegram, Reddit, Twitter, Facebook, Bitcointalk, LinkedIn
- Spread the word of Liquid by Quoine  to all crypto community members 
- Monitor/Assist marketing strategy by overseeing social media campaigns
- Keep Liquid channels clean of scam attempts from impersonators who might want to take advantage of our Liquid by Quoine Community
- Maintaining a constant and professional online presence.

Successfully assist Quoine in raises $105M in QASH ICO in 2017
https://www.dealstreetasia.com/stories/quoine-raises-105m-in-oversubscribed-ico-86271/

PDI-P Sumut

Public Relations Assistant

Apple Inc.

The Customer Care Representative is responsible for handling inbound phone inquiries and concerns from Apple Asia Pacific customers, Apple Resellers and Apple Authorized Service providers who are calling on behalf of Apple customers.
The CR representative identifies and resolves basic to moderately complex issues related to Apple products and policies while working within established guidelines.
The CR Representative escalates reoccurring or emerging issues to the appropriate channels.


MAIN RESPONSIBILITIES
•Providing support by phone and electronic means, creating solutions to client problems and queries.
•Allocating the necessary resources to resolve client problems and queries in an effective and timely manner.
•Managing escalated issues from the customer and ensuring customer satisfaction at all times.
•Maintaining a data base of clients through regular follow-up of problems and queries - keeping accurate records of support activities
•Keeping management aware of product, services and education issues
•Respond effectively to emails and incoming written correspondence when specifically addressed
•Participate in coaching sessions.
•Escalate all issues older than 14 days to Senior Customer Care Agent for consideration.
•Liaise daily with Senior Customer Care Agent.

Apple Care Customer Relation Asia Pacific

AppleCare Customer Relations Asia Pacific
-Providing support by phone, creating solution to the challenges and query of customer.
-Providing a world class customer experience and being an advocate for customer throughout the business
-Building relationships with internal and external clients.
-Documenting customer issues for further analysis by the business
-Keeping management aware of product, service and education issues. 
- Experience in using the Apple tools such as SAP, GCRM, iLog, GSX, SpecEntry, iDesk.

Customer Relations

• Team Support 
• Check in with Advisors - Start of each shift
• Review Reports:
	- CSAT, KPI, Productivity, Quality, Transaction Monitoring, Navigator Form, 		  Attendance
• Check Schedule
	- Schedule changes, Advisors absent/Sick for shift
• Review iTrack:
	- Check for existing Warnings / Incidents
• Setup calendar for Advisor 1/1 meetings and Daily Check-In Meetings
• Conduct Daily Check-In and 1/1 meetings with Advisors
• Transaction Monitor Advisor calls and send feedback
• Attend the Area Manager's Team Meetings
• Conduct Team Meetings
• Attend JCM Meetings
• Attend Weekly Team Manager Meetings
• Deliver / Discuss Action Plans with Advisors where applicable

Back-up Team Manager Customer Relations

Versatile and experienced community, partnerships, and growth professional with a strong background in Web3, DeFi, and decentralized infrastructure. Proven track record in launching, scaling, and managing communities, driving strategic partnerships, and executing impactful campaigns for both early-stage startups and global exchanges. Adept in product marketing operations, customer support, and stakeholder engagement across international markets.

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