Great American Insurance Group

Assistant Director

- Lead and manage the Claims team to ensure excellent overall productivity and quality of service to our customers.
- Implement and monitor Company's claims reserving philosophy and drive towards good claim handling practices and technical expertise.
- Ensure effective control and delivery of robust claims processes.
- Pro-active management of claims and large losses.
- Monitor and manage Claims performance to ensure control of claim costs and loss ratio.
- Continuous development and implementation of appropriate processes, procedures and
strategies for the Claims team to support delivery of business target.
- Implement processes to ensure that the Claims team is aligned to the needs of
the business, and work closely with underwriters and other business teams to support the acquisition and retention of profitable business.
- Motivate and develop the Claims team so as to ensure the required standards of performance, and support the team members' continuing personal and professional development.
- Monitor and work with service providers to ensure delivery of good service standards and sound technical advice.

Senior Claims Manager

Etiqa Insurance Singapore

- Lead, strategise and maintain a sustainable performance by the Claims (General and Life) Department.
- Develop strategic plans for operational activity to be in line with the company’s brand image such as implementing and managing operational plans. Also, to stimulate continuous improvement in processes and policies in support of organisational goals.
- Formulate and institute departmental policies and procedures for optimal performance. To monitor rules, regulations and procedures set by the company and governance bodies.
- Establish and maintain a cordial relationship with all related entity and stakeholders in order to facilitate and achieve claims and recovery targets . 
- Lead and maintain an effective and efficient team of claims handlers that are well equipped with technical skills to handle a board spectrum of claims / recovery work.
- Manage costs control by being proactive in claims avoidance activities in the interest of the company. 
- To monitor performance and improvements processes so to ensure that quality of claims procedure are ease to execute which in turn increase productivity.
- Lead and drive Claims digitalization projects, delivering delightful customer experience.
- Provide technical support wherever necessary. To develop and retain talent so to ensure that each team member with the right skill and competent are placed in the right job to meet the business needs and demands.

Head of Claims Management

DirectAsia Insurance

- To lead the Singapore claims team to manage claims across three core products: motor, motorcycle and travel. 
- To develop and implement claims processes and deliver industry leading service, quality and experience for its customers.

Claims Manager

HL Assurance

- Setting up of Claims Department - Devise and implement claims processes and workflows.
- Manage and monitor Claims Department daily operations to ensure productivity and quality service
- Provide guidance to the Claims team in both Personal (Motor, Travel, Home Contents) and Commercial Lines Insurance claims handling (Fire, Public Liability, Workmen Injury Compensation, Contractors’ All Risks, and etc.).
- Pro-active management of claims and monitoring of claim costs and loss ratios.
- Selection and Management of Service Providers.
- Complaints Handling.

Head of Claims

AXA Insurance Singapore Pte Ltd

- Lead and coach the Motor Claims Bodily Injury team. 
- Assess, negotiate and settle third party property damage and bodily injury claims pro-actively.
- Handle large losses, complex and fraudulent motor claims.
- Review and manage customers' complaints and appeals.
- Handle file reviews on active and closed files.
- Manage and build strong relationships with intermediaries and service providers. Monitor and Ensure that our service providers deliver the best service standards.
- Ensure good customer service standards is adhered by the Claims team.
- Monitor and ensure high productivity of the Claims team and that our KPIs are met.
- Participate in ad-hoc projects and performed user acceptance testing (UAT) for the team.

Assistant Manager, Motor Claims Bodily Injury

A seasoned Insurance professional in Claims Management, with experience in both General Insurance (Personal and Commercial lines) and Life Insurance claims.

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