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With over 20 years of experience in managing and working in a Global IP Network Operations Center, I am a seasoned NOC Manager and a US Army Veteran who can secure and optimize ISP networks. I have successfully led a team of 30+ NOC Analysts and Engineers in monitoring and maintaining a multi-vendor Tier 1 Global ISP backbone network at NTT America, providing guidance and mentorship to ensure the team's success. I have extensive knowledge and skills in network infrastructure, network operations center solutions, and cybersecurity, as evidenced by my Sec+ and ISC2 certifications. I have also implemented best practices and processes for incident management, problem management, and change management to improve network performance and reliability. I have a strong understanding of balancing performance and business imperatives to serve the customer and the company. I am currently pursuing a Bachelors Degree in Computer Science to further enhance my technical and analytical abilities.
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