Will Borrell's Linkedin Analytics

High energy Quality Analyst/Digital Marketing/Customer Success/Trainer and Coaching professional with over 10 years progressive experience within the Customer Service and Marketing industries. I am highly versatile and very creative. I have the confidence and the ability to succeed given the opportunity. When dealing with new challenges, I undertake them with determination and enthusiasm. My Experience: •More than 10 years experience within the Customer Service, Technical Support, Social Media/Digital Marketing departments working in international companies such: Kodak, Mandarin Oriental Hotel, PGI, Facebook/Instagram, HP, Twitter or Google •Dealing efficiently with a large number of inbound calls and queries from customers and placing outbound calls for clarification or further assistance •Efficient with targets and within time frames and budgets •Achieving a customer satisfaction rating of 95% developing a high level of proficiency on accuracy of data during a two-month customer survey •Strongly customer driven and focused Communication Skills: •Excellent, creative and strong communication skills. •Able to handle all projects undertaken by demonstrating great attention to detail •Capable to engage with members of staff at all levels with confidence and professionalism •Quick to grasp new concepts and to adapt to new surroundings •Strong decision making, problem solving, communication and planning skills •Comfortable and confident giving presentations to large groups in relation to company features and product