UNC Health Rex

Facilitated several group fitness classes i.e- Chair Yoga, Flow Yoga, and Stretch Yoga

Group Fitness Instructor

Meditate with Mars, LLC

I am a freelance Yogi, Guided Meditation Guru, and Reiki Master
Meditatewithmars.com
● Yoga Soullective, Raleigh, NC
● UNC Rex Health and Wellness Center, Knightdale, NC
● Cambridge Fitness, Brier Creek, NC
● Three House Studios, Durham, NC
● HOME Yoga, Wake Forest, NC
● University of Kansas (Virtual)
● Niche.com (Virtual)
● Embrace Yoga DC (Virtual)
● Torch Firness (Valet Living)

Yogi/Meditation Guru/Reiki Master

Current Wellness

● Provided top notch customer service to all members; fitness and yoga participants; practitioner
members; and walk-ins through in-person customer service, phone calls, and emails
● Maintained a clean and safe environment and assisting with facility management
● Supported fitness and yoga instructors in class delivery and frontline troubleshooting of technology
● Lead the charge in increasing community presence, online engagement, and leads for new
members and clients by planning and supporting wellness programs and events.
● Created and maintained marketing and outreach initiatives based on monthly goals and
projections for wellness coaching and other wellness programs
● Lead the charge in movement studio programming, personal training, and supporting the fitness
and yoga instructor team
● Updated MINDBODY and classpass as the schedules change
● Lead the charge in increasing wellness coaching services, as well as Connected fitness and
yoga instructors to special events, series, and themed classes by sending weekly emails to the
team and updating announcements
● Provided educational presentations and workplace wellness programs for organizations and
companies as requested

Wellness Center Coordinator/Reiki Master/ Meditation Facilitator

REVGEN

Sales Development Representative

Net Health

BMI Wellness Concepts, PLLC

-Coordinated staff meetings for administrative and clinical staff.
-Coordinated logistics for internal and external meetings and conferences.
-Ensured staffing is appropriate for day to day operations.
-Management/creation of monthly business expense reports, as well as employee payroll accounts.
-Managed the production of patient brochures, newsletters, and other correspondence.
-Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting.
-Development, implementation, and maintenance of office policies and procedures.
-Interview, hiring, and training of a productive medical office team and conduct regular performance reviews.

Wellness Center Manager

DC Department of Consumer & Regulatory Affairs (DCRA)

● Review, validate and process of documents
● Assist clients with implementation of files into filing system
● Provide technical support for upload and download of documents necessary for review

Client Specialist

CareMetx, LLC

● Assist members with completing applications for financial assistance.
● Verifying financial accuracy.
● Providing technical support via chat or emails.

Patient Access - Case Manager

Ciox Health

● Validated and accurately completed requests and authorizations for release of medical
information according to established procedures and HIPAA guidelines.
● Performed quality checks on all work to assure the accuracy of the release, confidentiality, and
proper invoicing.
● Provided excellent customer service by ensuring understanding of customer requests and being
proactive in identifying and addressing member concerns, or problems.

Emory Healthcare

● Assisted customers with any and all scheduling concerns
● Transferred calls to the appropriate destination
● Assisted with paging and location of Doctor’s offices and Locations
● Registered and updated patient demographics and/or insurance Information

Patient Access Specialist

Health and Wellness Background:
Provide love, light, and positivity to my clients.
6+ years as a Guided Meditation Facilitator
4+ years of experience as a Yoga Instructor
2+ years as a Reiki Master

Professional Background:
10+ years of Client Services and Customer Success experience. 
Experience in a variety of industries: Healthcare, Technology, Government Administration & US Air Force
Skills: Insurance Verification, Referrals Management, Document Management, Social Media Management
Technology: Salesforce, Microsoft Office Suite, Google Workplace, and Projectdox

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