Will Green's Linkedin Analytics

Proven Senior IT Leader with over 20 years of management experience. From leading large, multi-level, global operational support and service teams, to leading strategic service improvement, product and program teams, I have done it all, and learned so much along the way. I have the hands-on technical background and engineering degree to understand the details, but prefer to enable people to do their best work, showcase the results, and step in to help move things along when needed. I am a trained, and dedicated mentor who likes to help enable underrepresented people to succeed in the High Tech world. Highlights: 1. Built a Strategy & Transformation Team from scratch (8 Directs 45 total) to deliver business process improvements, automations, and tooling optimization to scale CIO Org to support 80,000 global employees, and annual 450,000 cases. 2. Navigated and led the team through an analysis of the service desk and ticketing process. Decreased case volume by 20% while improving or maintaining other OKRs, KPIs (Time to Close, CSAT, NPS). 3. Leveraged Salesforce agile best practices for product management. Installed roadmaps, processes and ceremonies that improved delivery times by 30% in the first year for the Employee Experience delivery teams. 4. Inspired key Salesforce clients by demonstrating Salesforce products to customer executives showcasing how Salesforce uses Salesforce products (Tableau, Slack, Service Cloud) to provide support. 5. Volunteer Mentor for CIO Women in Leadership Diversity Program. Founder and leader of local Environmental Employee Resource Group. Local Leader for CIO Equality Council. Presenter at Salesforce World Tour. 6. Directly oversaw and led a team of 150+ and a $500M budget for the Salesforce asset management team. Strengthened the team’s knowledge and performance through training and mentorship opportunities. 7. Led Salesforce global service/support organizations through a time of unprecedented growth (7,000 - 70,000 employees, major M&As like ExactTarget, Slack, Tableau).