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Will Sullivan

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With over 30 years of experience in the arts and culture sector, I am passionate about creating and enhancing the guest experience in museums and cultural organizations. I have a proven track record of leading and supporting teams that serve the public with excellence, kindness, and collaboration, resulting in increased visitor satisfaction, loyalty, and revenue. Currently, I am a Guest Experience Advisor at Children's Museum of Manhattan (CMOM), where I help with the day-to-day front of house operation, assess and review current practices, and apply lessons learned to future planning. I also run my own consulting business, Aspiring Better Human Coaching, where I help other museums and cultural organizations with their guest experience needs. Additionally, I host and produce a podcast, aspiring better human™️, where I showcase leaders who inspire and lead from the heart. My mission is to make the workplace human and to empower those who work directly with the customer.

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