Will Sullivan's Linkedin Analytics

With over 30 years of experience in the arts and culture sector, I am enthusiastic about creating and enhancing the visitor experience in museums and cultural organizations. I have a proven record of leading and supporting teams that serve the public with excellence, kindness, and collaboration, resulting in increased visitor satisfaction, loyalty, and revenue. The many years spent at The Metropolitan Museum of Art in New York taught me much about the teams who work directly with the customer/guest/visitor and together my teams and I welcomed and served 150,000,000 people and we generated over $1 Billion in earned revenue. Currently, I am a Director of Operations at the Children's Museum of Manhattan (CMOM) where I handle the day-to-day operations including Human Resources, Technology, and the Visitor Experience which comprises Admissions, Coat/Stroller Check, Retail, and Security. Closely collaborate across the organization to ensure all departments are prepared with what they need to deliver our programs in support of our mission. My Aspiring Better Human consulting business and podcast continue to connect me to leaders and organizations in the industry who are as interested in the human (visitor) experience as I have always been.