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With over 30 years of experience in the arts and culture sector, I am passionate about creating and enhancing the guest experience in museums and cultural organizations. I have a proven track record of leading and supporting teams that serve the public with excellence, kindness, and collaboration, resulting in increased visitor satisfaction, loyalty, and revenue. Currently, I am a Guest Experience Advisor at Children's Museum of Manhattan (CMOM), where I help with the day-to-day front of house operation, assess and review current practices, and apply lessons learned to future planning. I also run my own consulting business, Aspiring Better Human Coaching, where I help other museums and cultural organizations with their guest experience needs. Additionally, I host and produce a podcast, aspiring better human™️, where I showcase leaders who inspire and lead from the heart. My mission is to make the workplace human and to empower those who work directly with the customer.
Check out Will Sullivan's verified LinkedIn stats (last 30 days)
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