Conversation Design Institute

Conversation Design Institute helps businesses around the globe build and optimize human-centric AI assistants. You can rely on us to develop your conversational AI Strategy or take care of your implementation needs.

Senior AI trainer

As an conversational AI trainer I:
- translate business needs into technical requirements and deployment strategy
- train NLP-models in any chosen conversational platform, in order to match user questions to the right dialogue
- analyse performance of AI assistants, and advise on how to improve metrics such as accuracy, NPS, agent-handover
- create course-material to teach our clients on how to train NLP models by themselves 

The Conversation Design Institute is leading in training and certification for conversation designers.  As advocates for the Conversation Design profession, we continue to work closely with tech partners, agencies and other key players in the industry.

Conversational AI trainer

ABN AMRO Bank N.V.

Took chatbot-content from 'proof-of-concept-phase' to delivering customer value: grew impact of ABN AMRO's chatbots from less than 10 visits per day to more than 1000 customers helped per day.

- advised stakeholders in strategy and targets, devised funnelmetrics, forecasted performance
- created content workflow (research > creation > publication > optimization)
- aligned chatbot content with other customer-facing content of ABN AMRO
- enabled our junior conversational editors to write 400+ dialogues

Drove continuous optimization of our chatbot-content:
- improving/training of matching accuracy using kfold and blind test set
- optimizing of dialogues (analyzing drop-out, livechat handover and customer satisfaction per dialogue)

Conversational content designer

Vodafone

- working scrum to create compelling online salesflow
- guarding Vodafone's online tone of voice
- translating conversion statistics into better customer journeys

Online Content/Frontend Editor

Yarden Uitvaartorganisatie

For this corporation of funeral homes and funeral insurance, i helped in keeping the right tone-of-voice: supportive and inspirational towards clients.

Online Editor

JFAS

JFAS, the law-students association of the University of Amsterdam, was looking for a more professional look of their magazine, to emphasize their intelligent articles.

'Nota Bene' is read by law-students and lawfirms. Both groups contribute articles.

Designing 'Nota Bene'

OverPsychologie.nl

OverPsychologie.nl is a dutch website offering general information on psychology and mental disease. I work with academic writers in making their texts insightful and fun to read for the general public.

Editor

Purplebean | creative webdesign

Senior Content Editor

BBU Amsterdam - MUG Magazine

MUG Magazine is a monthly printmagazine thats writes about unemployement and other social issues in The Netherlands.

I wrote for the print and online channels, did some light renovation on the website design.

Webeditor and webmarketeer

Stichting de Schone Hoogmoed

Four guys decided to start their own cultural magazine in order to publish long, erratic articles that did not have a straightforward conclusion. I'm one of those guys.
Apart from editing the writings of my fellow editors and other contributers, I handle subscriptions and try to write freely about art.
"de Schone Hoogmoed" appears four times a year. You can pick it up at Atheneum Bookshop in Amsterdam or subscribe at www.deschonehoogmoed.nl

Editor/board member

ALIBI

ALIBI writes about current developments in national and international law, and reports on news from the 'local' law faculty of the University of Amsterdam.
I've joined ALIBI to shake up its page-design: while keeping the lay out classical and sober i'm making it a bit more interesting by adjusting column width here, adding streamers there.

Designing ALIBI

Humans are hard to understand. Especially for computer systems. I love working on this problem!

As conversational AI trainer I train and optimize the voice- and chatbots of international brands. And I teach domain experts and customer service experts how to take over this work; they have essential knowledge to make AI assistants truly helpful. I've helped grow 40+ bots into assistants that each can recognize hundreds of questions at great cognition rates.

Balancing the art and the science of conversational AI is my key specialty; human language is too vague to 'fix' with data science alone.

At Conversation Design Institute Services we are always looking for AI trainer talent, happy to talk if you're interested in this career!

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