William Carson's Linkedin Analytics

I'm the VP of Marketing for EMEA at Firstsource, a global customer management and services provider that partners with national and international businesses across retail & ecommerce, banking and financial services, healthcare, education, publishing, telco and media, and utilities, accelerating their transformation programmes to meet the challenges of 21st century CXM. With over 20 years of experience in the customer contact and engagement sector, I am a CX zealot and focus relentlessly on creating and delivering end-to-end business conversations with clients that focus on developing better experiences for their customers and achieving their strategic goals. Firstsource helps our client partners address CX modeling in all its aspects - process, people, platforms, and technology. By identifying, visualizing, and determining right-fit solutions for their customer experience management and contact strategies, we enable them to achieve cost-effective, meaningful, and relevant customer management and engagement. Visit www.firstsource.com to learn more, or message me to discuss how we can help you grow and transform your business.