CACI International Inc

Engineering Technician II

Apex Systems

Data Center Facilities Tech

Victor Community Support Services

network troubleshooting, monitoring and helpdesk support, problem definition, requirements analysis, testing, implementation, coordination, maintenance of IT systems, and documentation as needed to accomplish tasks using current systems
• Maintain network domains, accounts, and associated documentation within file structure and associated tools
• Provide system administration services for IT systems such as operation and maintenance, managing user accounts, file management, systems development, systems analysis services
• Collaborate with technical team for assigning work tickets, following up on completed tickets, and providing metrics
• Strive for customer satisfaction with existing accounts and new customers
• Use Active Directory, RDP, KACE ticketing client, Microsoft Excel, Command Prompt , Microsoft Powershell, Cisco WebEX,TPX
• Use Azure, O365,Microsoft Share Point, Microsoft Exchange and Exchange Hybird servers, Horizon VMI

Information Technology Help Desk

All Pro Medical Group

Medical Billing and Insurance Coding Extern/Volunteer
Verified new patient registration.
Performed clerical duties such as answering phones, filing and data entry.
Entered patients’ coding information of the procedures.
Updated billing information in system.
Filled out department of transportation paperwork.

William Draper's resume

Centinela Grand

Assisted in with patients assessment and care planning which included checking and recording vital signs, and measuring height and weight. Assisted patients in meeting nutrition and elimination needs. Aided patients with flexion and physical rehabilitation. Assisted patients to varying degrees in personal hygiene  and grooming. Assisted with patient comfort and anxiety relief by answering patient call lights in a timely manner, assisting patients with communication as needed, keeping patient's call light within  reach of patient. Promoted patient safety and enviromental cleanliness such as making patients bed, carrying out isolation precautions, practicing standard precautions, practicing medical asepsis and infection control , and cleaning and caring for equipment. Assist with unit management and efficiency by Admiting and transfering patients ( taking inventory of patient belongings upon admission,transfer, and discharge), Answering phones as needed and Properly Document and assist in unit record keeping on daily basis.

Certified Nursing Assistant

Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for customers.
Had a “thick skin” and was able to handle complaints and unpleasant customers.
Strong decision making and analytical abilities.
Strong detail orientation and communication / listening skills.
Continuously evaluate and identify opportunities to drive process improvements and positively impact the customer’s experience.

Icon Mma

Overseeing the collection of monies and
checks, processing disbursements, daily and monthly posting, maintaining trial balances, and daily ledger. Handling client accounts, procuring new clients

Sales Promotions Professional

5+ yrs of IT experience,  customer service , user mgmt, network mgmt, server mgmt, building networks, IP SEC, INFO SEC, SIEM mgmt, network discovery and analytics, data analytics, AD, VMware

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