Mi-Case

Quality Analyst Team Lead

* Serve as a QA Lead in managing the testing efforts for OMS applications across multiples state agencies
* Identifies resource needs and develops strategies to optimize and manage limited resources
* Leads and manages several projects to provide the overall direction, prioritize tasks and resources,  analyze team velocity, and ensure all projects are completed on time
* Plans, leads, and facilitates QA teams' standup on project progression, success, and obstacles, and maintains communication between project team members
* Grow and mentor the QA Team by the continuous improvement of the test team, including test processes, team standards, and best practices
* Provide estimates on the test effort for new or change requests on both agile and waterfall projects
* Plan and conduct a wide range of QA tasks, including sprint planning, resources allocation, requirements review, developing and executing tests, evaluating results, and reporting
* Utilize Azure DevOps, TFS, MTM, TestRail, Trello, and SpecMap simultaneously for communicating to broad and diverse stakeholder groups on overall testing status, quality, and state of work
* Produce all documents concisely and unambiguously following project standards
* Work with internal and external users to support UAT, training, and production issues
* Work with application developers to solve design problems during the testing and implementation stages
* Work with an automation engineer to automate manual regression tests to improve organizational efficiency
* Perform API testing with clients and business partners.

Senior Quality Assurance Analyst

ConnectYourCare

* Planned, coordinated, and performed systems design of major IT functional areas
* Developed, maintained, and executed test plans and test cases with design steps
* Performed integration and application testing for new and existing products in an Agile environment
* Identified, analyzed, conducted root cause analysis, and documented defects in Jira and Redmine
* Present status updates, technical information, concepts, and ideas to non-technical personnel
* Collaborated with automation engineer to design, develop, maintain, troubleshoot, and execute UFT scripts
* Leaded QA Analysts on monthly regression test
* Provided mentoring and training QA Analysts to ensure the team is complying with the organization’s QA processes
* Utilized SQL script to run queries to retreat data from the database for data validation and back-end testing
* Tested web services with SoapUI and Mobile App testing with iOS and Android
* Leaded EDI testing with FDR M-Cycle to setup and validate new account and authorization activities
* Health care applications testing in 835, claim processing and billing, adjudication, and remittance
* End-to-end testing with UMB, BNY Mellon, HSA Bank, FDR, Devenir, and Alerus on HSA investment
* Performed Section 508 compliance testing with JAWS

Summit Global Testing

* Experienced in testing Mobile, Java, and .NET based products and cross-functional impact on the other products
* Performed Functional, Smoke, System, Integration, Regression, and User Acceptance testing
* Experienced in testing multiple data sources from internal and external channels
* Utilized in-house authoring system to create exam content and build item banks for publication
* Set up test labs to simulate multiple test centers and executed testing as specified
* Reviewed exam items for technical accuracy, content correctness, sound language structure, and edits as needed
* Provided support and maintenance with the client to ensure the continued success after the launch of applications

Sogeti

Senior IT Consultant for Prometric, ConnectYourCare, Constellation Energy, and FedSource

Senior IT Consultant

Prometric

* Utilized HP ALM to created, maintained, executed test scripts, and verified software defects
* Performed end-to-end, integration, usability, load, and both positive and negative testing
* Analyzed and updated software release documents and scope of the project are maintained in quality standards
* Experienced in testing web services with ETS on transmitting candidates’ eligibility and registration
* Prepared weekly stakeholder report and communicate with project managers and leads on testing status
* Tested, deployed, and distributed software packages to testing sites and centers

Sr. Software Test Engineer

Constellation Energy

Quality Assurance Analyst

FedSource, Department of the Treasury

Business Analsyst

Talented IT specialist with a MS degree, William has a strong background in quality control and experience in all phases of the software development life cycle with both Agile and Waterfall methodologies.  He is highly motivated, a fast learner, and productive in both team-based and self-management projects. He is detail-oriented with excellent problem-solving skills, well organized and proficient at managing multiple concurrent projects and adapt in a complex and flexible environment.

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