William Bahlau's Linkedin Analytics

Ever see how someone lights up when they have an "Aha!" moment? My career is built on creating those exact moments. It's been over 12 years of leading teams as a Senior CSM, and honestly, my work with customers has been a significant achievement in my life. Many people will go to work with no passion and no drive. It's a transactional job. Clock in and clock out. But for me, being a CSM means a lot more, and there is a bigger purpose. It's about my delivering what I call 'Five Core Care Principles': ✅ Delivering the proper care to understand needs & pain points ▶️ Pairing customers with the best product solutions to meet their goals 📈 Training on how to use successfully use their product & service 📊 Monitoring the health of their account & making adjustments ✅ Retaining customers by offering high-level care & upgrade opportunities Which has enabled me to achieve: 🔷 Successful care management record resulting in $3M in revenue annually 🔶 95% customer retention rate + a proven record of 1:1 value experiences 🔷 Expert presenter status, having delivered over 200 presentations 🔶 Renewal of a $15M account for a five-year duration 🔷 Strategic data analysis skills to follow trends; ensuring full product adoption I also measure my daily success by evaluating how I did my part to help my customers achieve their goals. ❓ Did I help solve their problem today? ❓ Did they learn a new skill or concept today? ❓ Did they have that "Aha!" moment? My uniqueness in providing high-level support comes from both lived personal and professional experiences that have taught me how to manage successfully even the most complex cases. 🃏 Being a highly-valuable source of knowledge 🀄️ Having an eye for detail to catch errors to ensure a quality outcome 🃏 Working to overcome obstacles and achieve the best results possible 🀄️ Analyzing problems to uncover the root cause 🃏 Always finding a resolution, no matter how complex the case Connect with me, and let's talk CSM and how I can manage your current customer base to provide the best solutions and service. Looking forward to chatting! 💬 💭