William Bahlau's Linkedin Analytics

Ever see how someone lights up when they have an "Aha!" moment? My career is built on creating those exact moments. I have over ten years of experience as a trusted advisor and a customer success manager (CSM), and my work with customers is one of my most significant achievements. Many people will go to work with no passion and no drive. It's a transactional job. Clock in and clock out. But being a CSM means a lot more to me, and there is a bigger purpose. My approach to Customer Success entails 'Five Core Principles': ✅ Creating trust to uncover true needs & pain points ▶️ Advising customers with product solutions to meet their goals 📈 Going beyond end-user training and enabling true change management 📊 Regularly analyzing the data/health of accounts to mitigate risk and find opportunity ✅ Approaching retention and revenue growth as direct results of customers' achieving their business outcomes Looking forward to chatting! 💬 💭