EduXGateway

I am helping students who are interested to pursue higher education abroad starting from the choice of University and Subject until the visa process.

Education Advisor

RevoU

- Optimize Students' Learning Experience by guiding them to know about RevoU Learning System.
- Conduct TL's Session/Simulation to guide students to get more understanding about the modules so they could do the Assignments properly.
- Provide 1-on-1/ 1-to-many/mentoring sessions to students regarding students learning progress.
- Supervise students in Group Project and ensure they can run the Group Project.
- Provide grading and feedback upon students' assignment and learning progress.
- Evaluate and perform reporting over the students' learning progress to Faculty Team.
- Act as Section Manager’s backup to lead the class whenever it is required.
- Assist Section Manager for some class administrations and preparations.
- Lead Menti Quizes before the class start.

Full Stack Digital Marketing First Team Lead (Mentor)

- Optimize Students' Learning Experience by guiding them to know about RevoU Learning System.
- Conduct TL's Session/Simulation to guide students to get more understanding about the modules so they could do the Assignments properly.
- Provide 1-on-1/ 1-to-many/mentoring sessions to students regarding students learning progress.
- Supervise students in Group Project and ensure they can run the Group Project.
- Provide grading and feedback upon students' assignment and learning progress.
- Evaluate and perform reporting over the students' learning progress to Faculty Team.

Full Stack Digital Marketing Team Lead (Mentor)

OVO (PT Visionet Internasional)

- Successfully designed 8 new Products' Complaint Handling Business Process (including Standard Forms and Email Scripts).
- Established clear Guidelines for preparing Standard Operating Procedures (including but not limited to Policy, Procedures and Working Instruction) for Customer Engagement Team.
- Successfully improved 3 Business Process in Customer Engagement Team.
- Monitored the use of Email Scripts and Standard Forms by Contact Center Agent and ensure it is 100% being used properly.

Customer Engagement - Business Process and Standardized Manager

PT MNC LAND Tbk

- Successfully designed 3 end-to-end Business Process related to ERP Implementation in the Company (i.e. Procure-to-Pay Business Process, Rental Billing Business Process and Project Budget Control Business Process).
- Ensured the designed Business Process implemented properly in ERP System by Vendor.
- Developed and proposed new Policies and Procedures related to internal control over Company's asset and business (i.e. Cash Advance Requisition and Settlement Policies and Procedures, Petty Cash Policies and Procedures).
- Designed Residential Sales Business Process for CRM System Implementation together with IT Business Analyst.
- Monitored whether issued Policies and Procedures were implemented properly, analyzed and proposed improvements, if necessary.

Business Process and Compliance Assistant Manager

Home Credit Indonesia

- Successfully designed and delivered 2 end-to-end Business Process for NEW Financing Product, i.e. Flexi Fast (Multi Purpose Financing) and AMAN (Payment Protection Insurance) by working with cross-functional Project Team (Product Team, IT Team, Operations Team, CRM, CRS - Collection Team and other business process owners).
- Designed 2 Business Process Improvement Initiatives within the Company and liaised with related functions to provide System Enhancement (i.e. Stock Management Process, Asset Management Process).
- Monitored business process implementation and improved the gap to increase efficiencies, effectiveness, internal control and customer satisfaction.
- Standardized 4 Company's Internal Regulations (i.e. Entertainment Policies, Petty Cash and Corporate Debit Card Usage Policies and Procedures, Payroll Procedures, Expatriates Formalities Procedures).
- Reviewed all submitted Internal Documentation from each Function to ensure the documentation 100% aligned with Company's Policies and Procedures.

Sr. Process Specialist

PT Lautan Luas Tbk

- Planned, trained and  supervised daily activities of 2 Junior Staff in Business Process Improvement Dept.
-Mapped and improved 3 Business Process in the Company (i.e. Chemical Manufacturing Quality Control Process, Business Trip Process, Consignment Process).
- Standardized Company's Internal Regulation (i.e. Petty Cash Policies and Procedures).
- Ensured the improved Business Process and new Company's internal regulations has been implemented in all Business Units within the Company.
- Guided each Business Unit within the Company about the creation of Standard Operating Procedures and Working Instructions for ISO 9001:2015 Certification purpose.

Business Process Improvement - SOP Supervisor

Sinar Mas Land

- Analyzed existing procedures and improved the Procedures to assure adequate controls over asset and business effectively and efficiently.
- Prepared Standard Operating Policies and Procedures in compliance with the latest Company's Policies and assured the adequate controls over asset and business.
- Standardized all forms in accordance with the latest Company's Policies and Procedures.
- Socialized the SOP's and the standardized forms to all Business Units over the Company and its subsidiaries.

Business Control - Policies and Procedures

PT Matahari Graha Fantasi - Timezone Indonesia

- Handled Software Integrations on daily stores sales under ERP System.
- Handled Software Integrations encountered problems in any stores by checking database on server.
- Conducted audit on Company's operations and obtained reasonable assurance that management controls over asset and business are adequate and in compliance to the established policy and procedures.
- Provided recommendation based upon audit finding to Company's Management.
- Assisted Internal Audit Manager in preparing Internal Audit Report.
- Assisted Financial Analyst in conducting monthly financial and business analysis based upon financial statements.
- Worked with Accounting Department in preparing Cash Flow Projection Report.

Internal Auditor, Assistant to Financial Analyst and Business Analyst

Hi, I am Willi. I once had a dream to study abroad and I know that navigating the process of studying abroad can be overwhelming, but I am here to guide you. I am providing clear and trusted advice on education options, visa processes and much more.

Feel free to message me - I'd be happy to help!

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