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Built brands. Led engineering teams. Ran agencies. Now I bring that same intensity to the trades. At Lovable Gazelle, I design and implement strategies that actually work. With over 20 years of experience in tech, web development, and leadership for companies like Microsoft, Viacom, and the NBA, Iโve shifted from the agency world to hands-on consulting for home service businesses. I work with plumbers, HVAC techs, electricians, and service pros across Jacksonville, St. Augustine, and beyond. Whether your website needs a real strategy, your operations are holding you back, or your systems are costing you time and money, I help you clean it up and build something stronger. I bring a rare mix of field experience and digital strategy, backed by leadership and technical depth. Iโve coached dozens of leaders, led 50-person teams, overhauled messy processes, and built growth systems using the tools service businesses rely on, including Housecall Pro and ServiceTitan. If your business is doing fine but you know it could be a whole lot better, let's connect. ๐ก๐ผ๐๐ฎ๐ฏ๐น๐ฒ ๐ต๐ถ๐ด๐ต๐น๐ถ๐ด๐ต๐๐ ๐ณ๐ฟ๐ผ๐บ ๐บ๐ ๐๐ผ๐ฟ๐ธ ๐ฒ๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ ๐ถ๐ป๐ฐ๐น๐๐ฑ๐ฒ: โข ๐๐ผ๐ฎ๐ฐ๐ต๐ถ๐ป๐ด: Coached 35 individuals on leadership, interpersonal skills, emotional intelligence, and team dynamics in a remote environment, resulting in 100% job retention and leading to 5 promotions. โข ๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Managed a team of 40-50 software engineers (Front End, Backend) to support 10-15 projects for F500 clients, completing all projects within schedule, scope, and budgets (6-7 figure budgets). โข ๐๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ๐๐ต๐ถ๐ฝ ๐๐ป๐ถ๐๐ถ๐ฎ๐๐ถ๐๐ฒ๐: Spearheaded initiatives to improve employee retention, satisfaction, and morale, achieving a 96% employee retention rate and facilitating 15+ internal promotions. โข ๐ฆ๐๐ฎ๐ธ๐ฒ๐ต๐ผ๐น๐ฑ๐ฒ๐ฟ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Bridged gaps between Project Managers, Engineering Departments, and Marketing Teams, significantly decreasing escalations and leading to multiple contract renewals. โข ๐ฃ๐ฟ๐ผ๐ฐ๐ฒ๐๐ ๐๐บ๐ฝ๐ฟ๐ผ๐๐ฒ๐บ๐ฒ๐ป๐: Streamlined internal and client processes within Jira and GitHub, saving 30-50 hours weekly for the development team, reducing bugs/errors, decreasing support tickets by 20-30%, and improving client satisfaction. ๐๐ผ๐ฟ๐ฒ ๐๐ผ๐บ๐ฝ๐ฒ๐๐ฒ๐ป๐ฐ๐ถ๐ฒ๐: โข Strategic Operations and Systems Consulting โขย Website and Brand Optimization โข Pricing Strategy and Business Development โข Leadership Coaching and Team Development โข Client Experience and Communication โข Digital Tools and Workflow Implementation (HCP, ServiceTitan, Jira, GitHub)
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