Helping companies with:
- Application Portfolio Management (APM)
- Configuration Management (CMDB)
- Dependency Management (DM)
- Hardware Asset Management (HAM)
- IT Asset Management (ITAM)
- IT Service Management (ITSM)
- IT Strategy development and alignment
- M&A IT due-diligence and integration
- Process Management (PM)
- Software Asset Management (SAM)
- FinOps
- Technology Business Management (TBM)

Supporting "Strategical, Tactical, Operational" levels and "Design, Build, Run" aspects.

Technologies: ServiceNow, Raynet, Atlassian, FireScope, Sycope
Methodologies: ITIL, TOGAF, TBM, FinOps

Senior Consultant

apm.zone

apm.zone is my “after hours” project. I’m building a community gathered around holistic approach to optimization of IT organizations through data, governance, technologies, people and more.

Developing Knowledge Platform, organizing events, creating Map of Tools and Services, and driving Network Hub.

Website: https://apm.zone
YouTube: https://youtube.com/@WJackowski
LinkedIn:  https://www.linkedin.com/company/apm-zone

Community Organizer

ITAM FORUM

I'm a member of the ITAM Forum. It's a global, not-for-profit, membership organization for the IT Asset Management (ITAM) industry.

ITAM Forum Member

DSV - Global Transport and Logistics

Leading department of 12 people within CIO Office in Global IT organization supporting global DSV Group (75 000+ employees, 80+ countries). Teams covered Application Portfolio Management, Dependency Management, Hardware Asset Management, and IT Service Management disciplines.

Owned and managed global processes for:
- Demand Management (Software, Hardware, and Systems) with 800+ requests per year.
- CMDB maintenance and development for Business Capability (400+), IT Service (1000+), Application (2000+), Software (10 000+) and Hardware (50 000+) objects
- Data retention for retired systems (100+ active solutions)
- System retirement (up to 1000 per year)
- M&A IT Integration tracks for Data Center Decommissioning and Application Portfolio Merger.
- Hardware Asset Management
- IT Service Management Governance
- Dependency Management

Central function of the department resulted in ~3000 stakeholders from various levels of the organisation both on IT and business side. Cooperated with IT Executive team, building and driving strategic transformation initiatives.

Building, co-creating, and managing compliance, and risk processes regarding IT landscape covering e.g. Business Impact Assessment, Risk Assessment, GxP, GDPR, ISO 27001 or 3rd Part Risk Assessment.

Key achievements:
- Creating IT Service Catalogue (1000 services) provided by Global IT (2500 employees)
- Revising and adjusting global SLA Framework
- Creating Role Catalogue for Global IT’s organization and IT landscape
- Enabling organization capacity management
- Establishing Dependency Management discipline
- Establishing Hardware Asset Management discipline
- Creating data model based on CSDM for ServiceNow
- Finalizing Agility GIL IT Integration carve-out within 12 months
- Utilizing Business Capability Model in Agility GIL’s M&A due diligence
- Representative of 1500 employees in DSV ISS entity (deputy to EWC)

Technologies: ServiceNow, Cherwell, FireScope SDDM, Certero, SharePoint, Office365, MooD

Manager

Leading team of 9 people within CIO Office. Team was responsible for Application Portfolio Management discipline covering global Demand Management, Maintenance, Archive and Retirement processes both during business as usual and M&A Integration times.

Closely working with global and regional IT departments, and business representatives on IT Demand Management, IT Asset Management, Enterprise Architecture, Governance or Compliance topics.

Key achievements:
- Automating APM processes and improving service quality
- Developing Enterprise Model describing IT landscape
- Introducing Business Impact Assessment for systems portfolio (1600+)
- Introducing Software Whitelisting initiative (10 000+ products)

Technologies: Cherwell, FireScope SDDM, Certero, SharePoint, Office365, MooD

Senior Team Lead

Leading team of 5 people within Architecture & IT Governance department. Team was responsible for Application Portfolio Management discipline covering global Demand Management, Maintenance, Archive and Retirement processes both during business as usual and M&A Integration times.

Closely working with global and regional IT departments, and business representatives on IT Demand Management, IT Asset Management, Enterprise Architecture, Governance or Compliance topics.

Key achievements:
- Stabilizing team and engagement (resolved 86% of 121 reported issues within 12 months)
- Kicking off development of Business Capability Model
- Upgrading Demand Management process in ITSM
- Establishing initiative to regulate 100+ data retention solutions
- Finalizing Application Portfolio Consolidation and Data Center Consolidation during Panalpina M&A (14 500 employees) within 18 months
- Introducing TIME assessment for the portfolio of 1500+ systems.

Technologies: Cherwell, Certero, SharePoint, Office365, MooD, LeanIX

Team Lead

Creating solution designs in line with architecture guidelines and acting as a lead solution architect for Panalpina’s M&A IT Integration process.

Key achievements:
- Leading IT architecture in Panalpina’s M&A IT integration
- Creating M&A Cookbooks for Data Centre Closure and Application Portfolio Consolidation
- Mentoring and guiding team members

Technologies: Office365, Cherwell, LeanIX, JIRA, Confluence

Solutions Architect

Leading and managing various projects and activities within Global IT’s organization.

Key achievements:
- Creating cross-functional collaboration network within Global IT (1500 people)
- Handling critical tasks from IT executives
- Closing UTI’s AMER data centre (600+ servers)
- Creating first M&A IT Integration cookbook

Technologies: JIRA, Confluence, Cherwell, Office365

Portfolio Manager

Taking over decommissioning activities within UTI’s M&A IT Integration programme. Programme was lacking structure and couldn’t finalize the integration process already breaching even revised deadlines. 
Revised programme’s foundation and introduced processes which enabled successful delivery.

Key achievements:
- Setting up Application Portfolio Management
- Creating Demand Management process
- Consolidating 1000+ systems within one year
- Closing two UTI’s EMEA data centres (800+ servers)
- Creating Scream Test process for IT consolidation

Technologies: JIRA, Confluence, Cherwell, Office365

Application Portfolio Manager

Part of Software Asset Management team negotiating, purchasing, managing calculating compliance and dealing with audits for all licenses within DSV.

Key Achievements:
- Implementing Agile Methodology
- Establishing Interdisciplinary Software Evaluation Board
- Improving Budgeting Process of 300 mDKK
- Building Model and Standardizing Data
- Representing DSV at European Conferences

Technologies: Snow, JIRA, Confluence, Cherwell, Office365

License Manager

Part of Software Asset Management team negotiating, purchasing, managing calculating compliance and dealing with audits for all licenses within DSV (23 000 employees).

Key Achievements:
- Standardizing Contract, License and Knowledge Repositories
- Creating Global SAM Process Documentation

Technologies: Snow, JIRA, Confluence, Remedy, Office365

Licensing Administrator

Polcode

Provided administrative and technical support for ~120 programmers, administrative functions and C-suite Managed networks, servers, tool stack and handled IT assets (hardware, software, licenses, contracts).

Key Achievements:
- Optimizing IT Budget Management
- Standardizing IT Asset and Contract Management

Technologies: Google Workplace, GLPI, Redmine, AWS, Ubuntu, MikroTik, Windows, LastPass

Junior Administrator

Responsible for HQ in Warsaw and three other locations in Poland. Handling administrative and office tasks, asset management, managing budget, representing company in contacts with government and authorities, managing flow of information and documentation.

Key achievements:
- Reorganizing Company Assets and Documentation
- Implementing a Comprehensive Security Policy
- Streamlining Operations

Technologies: Office365, Google Workplace, GLPI, Redmine

Office Manager

Translation of specialized documents reflecting a deep understanding of subject matter.
Successfully taught students of various age groups and skill levels.

English Translator and Teacher

With over ten years of dedicated experience in the IT sector, my expertise centres on a practical, results-oriented approach underscored by a commitment to quality and team-based attitude.

Throughout my career, I've navigated diverse domains, including IT Administration (technical environments), Software / Hardware / Service / Dependency / Process / Contract Management, Enterprise / Solutions Architecture, Data Centre Consolidation, IT Governance, Application Portfolio Management, M&A IT Integrations (due diligence, carve-outs), IT Strategy and IT Transformation.

Managing various elements of an organization, including strategy development, comprehensive planning, crisis resolution, and budget oversight. My capabilities encompass constructing, administering, governing, optimizing, and consolidating IT operations, irrespective of scale and tempo.

Passionate about my work, I’ve spent lots of additional hours on getting more experience and knowledge.

Enjoy sharing my knowledge on conferences as a speaker or moderator of various sessions.

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