Mend.io

•Provide second-line technical support for Mend’s Application Security (AppSec) products, focusing on complex customer environments and integration issues.
•Troubleshoot technical problems across Windows, Linux, and macOS, often by reproducing issues internally to validate root causes.
•Work with programming environments including Java, Python, JavaScript, and C#, assisting with build and scan configuration challenges.
•Utilize Bash and PowerShell to perform environment diagnostics, automate common tasks, and verify tool compatibility.
•Support ticket workflows using Salesforce and Jira, ensuring accurate issue tracking, resolution, and cross-team collaboration.
•Assist with build tools such as Maven, NPM, NuGet, Gradle, and Pip to integrate Mend scanning into CI/CD pipelines.
•Engage with Software Composition Analysis (SCA) and Static Application Security Testing (SAST) to help teams adopt secure development practices.
•Collaborate with R&D, DevOps, and security teams to analyze logs, review scan behavior, and tune policies for optimal results.
•Leverage DevOps tools including GitHub, GitLab, Bitbucket, Azure Repos, Azure DevOps, Jenkins, and TeamCity to troubleshoot and support scanning in automated workflows.
•Work with containerization tools like Docker to test CLI scans in isolated environments and replicate production-like issues.
•Use Postman to validate and debug REST API calls, simulate integration scenarios, and support customers using Mend’s API.
•Analyze logs and system behavior using Splunk to investigate scan performance, policy enforcement, and integration flow issues.

Sunior Technical Support Engineer

•Provide second-line technical support for Mend AppSec products. 
•Troubleshoot issues across multiple operating systems, including Windows, Linux, and macOS.
•Work with various programming environments such as Java, Python, JavaScript, and C#.
•Utilize command-line interfaces (CLI) including Bash and PowerShell for troubleshooting and automation.
•Support and maintain ticketing systems such as Salesforce and Jira.
•Assist with software development build tools, including Maven, NPM, NuGet, Gradle, and Pip.
•Engage with Software Composition Analysis (SCA) and Static Application Security Testing (SAST) solutions.
•Collaborate with development and security teams to ensure application security and compliance.
•Leverage DevOps tools like GitHub, GitLab, Bitbucket, JFrog Artifactory, Azure DevOps, Jenkins, and TeamCity.
•Work with containerization technologies including Docker.

Technical Support Engineer

Innovecs

✓ AWS Certified Cloud Practitioner
•  Troubleshoot SaaS product issues utilizing AWS, Coralogix, Grafana, and Sendgrid.
•  Proficient in managing databases including MongoDB, SQL, and BigQuery.
•  Created 150+ articles in Confluence
•  Resolved 1000+ support tickets.
•  Developed monthly Support Reports and maintained Jira dashboards.
•  Administered Jira (automations, custom fields, memberships) and OpsGenie (teams, rules, alerts).
•  Provided support to major clients such as Salesforce, Microsoft, Uber, and Zoom.

Senior Technical Support Specialist

Zowie

▪Built the support team from a scratch 
▪Closed over 800+ tickets
▪Created and improved Support processes 
▪Work as an independent consultant supporting chatbot - Zowie - SaaS 
▪Created internal and public product documentation

Support Engineer

Infor

▪ Work as an independent consultant supporting Infor Nexus (SaaS) supply chain platform in cloud.
▪ Work in Spanish, English.
▪ Improve product by creating documentations based on process of troubleshooting.
▪ Closely cooperate with teammates in NA, EMEA and APAC regions.

Client Service Specialist with Spanish - Infor Nexus SaaS

▪ Work as an independent consultant supporting Infor CRM(formerly known as Saleslogix)
▪ Improve product by creating documentations based on process of troubleshooting.
▪ Use SQL, Jira, vsphere and Slack as main tools.
▪ Involved in any additional follow up, testing and troubleshooting including remote desktop viewing
through tools as WebEx or Netmeeting.
▪ Closely cooperate with teammates in United Kingdom on a daily basis and also developers via Jira.

Product Support Analyst CRM with Spanish

UNIT4

▪ Support Unit4 Business World ERP (formerly known as Agresso)
▪ Improve internal processes of dispatching tickets and troubleshooting.
▪ Provide customers with a solution, work around or action plan in English,Spanish and Polish
▪ Monitore the progress of each problem through to conclusion; liaising with colleagues and R&D;
▪ Identify opportunities for service improvement;
▪ Contact clients via Salesforce portal
▪ Use SQL, Salesforce, and MS Office on a daily basis

IT SUPPORT CONSULTANT

My responsibilities:
Providing customers with a solution, work around or action plan in English,Spanish and Polish
Monitoring the progress of each problem through to conclusion; liaising with colleagues and R&D;
Identifying opportunities for service improvement;
Creating a documentations with solutions provided to the customer
Support Agresso ERP related to HR/Payroll, Agresso Common

ASSOCIATE SUPPORT CONSULTANT

As a Senior Technical Support Specialist at Innovecs, I provide high-quality technical support for various clients and projects, using Agile and Project Management methodologies and tools. 
In my previous role, I have built the support team from scratch, closed over 800 tickets, and created and improved support processes and documentation.

I have a Master's degree in Spanish and Iberian Studies from Wyższa Szkoła Filologiczna we Wrocławiu, and I am fluent in Polish, English, and Spanish. I have also earned multiple certifications in AWS, Salesforce, Jira, and Zendesk, demonstrating my proficiency in CRM, ERP, and SaaS platforms. I have worked as a Support Engineer for Zowie, a chatbot SaaS company, and Infor Nexus, a supply chain SaaS platform. I am passionate about learning new technologies and collaborating with diverse and global teams. In my free time, I enjoy playing guitar and traveling.

In my free time love playing guitar and travelling.

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