Innovecs

Senior Technical Support Specialist

Zowie

▪Built the support team from a scratch 
▪Closed over 800+ tickets
▪Created and improved Support processes 
▪Work as an independent consultant supporting chatbot - Zowie - SaaS 
▪Created internal and public product documentation

Support Engineer

Infor

▪ Work as an independent consultant supporting Infor Nexus (SaaS) supply chain platform in cloud.
▪ Work in Spanish, English.
▪ Improve product by creating documentations based on process of troubleshooting.
▪ Closely cooperate with teammates in NA, EMEA and APAC regions.

Client Service Specialist with Spanish - Infor Nexus SaaS

▪ Work as an independent consultant supporting Infor CRM(formerly known as Saleslogix)
▪ Improve product by creating documentations based on process of troubleshooting.
▪ Use SQL, Jira, vsphere and Slack as main tools.
▪ Involved in any additional follow up, testing and troubleshooting including remote desktop viewing
through tools as WebEx or Netmeeting.
▪ Closely cooperate with teammates in United Kingdom on a daily basis and also developers via Jira.

Product Support Analyst CRM with Spanish

UNIT4

▪ Support Unit4 Business World ERP (formerly known as Agresso)
▪ Improve internal processes of dispatching tickets and troubleshooting.
▪ Provide customers with a solution, work around or action plan in English,Spanish and Polish
▪ Monitore the progress of each problem through to conclusion; liaising with colleagues and R&D;
▪ Identify opportunities for service improvement;
▪ Contact clients via Salesforce portal
▪ Use SQL, Salesforce, and MS Office on a daily basis

IT SUPPORT CONSULTANT

My responsibilities:
Providing customers with a solution, work around or action plan in English,Spanish and Polish
Monitoring the progress of each problem through to conclusion; liaising with colleagues and R&D;
Identifying opportunities for service improvement;
Creating a documentations with solutions provided to the customer
Support Agresso ERP related to HR/Payroll, Agresso Common

ASSOCIATE SUPPORT CONSULTANT

Ambitious, fast-learner. 
Command of foreign languages: fluent English, fluent Spanish.
Knowledge of ticketing tools: Zendesk, JIRA ServiceNow
Knowledge of Salesforce.com; Active Directory
Knowledge of ERP platform - Bussiness World (Agresso);
Basic Knowledge of SQL and MongoDB
Strong organizational and communication skills,  ability to handle multiple tasks simultaneously and easy in establishing relationship,

In my free time I enjoy collaborating in a Salesforce community group - Simple Salesforce. I also love playing guitar and travelling.

How do innovecsers build friendly and effective communication across borders? 🤔

Our corporate culture is founded on the principles of empathy, collaboration, and respect, intertwined with our core values of INNOVATE, INSPIRE, and CARE. We understand that our global virtual teams thrive when each member feels valued and supported, no matter where they're from or where they're at.

Basically, our corporate culture embodies the spirit of cross-cultural collaboration, enabling us to achieve our goals and drive meaningful impact in a globalized world.

Swipe the carousel with insights from the representatives of our worldwide crew: Josh Shulman, Wojtek Szczerbinski, Isabel Reyes, Adam Bozsoki, Rocky Osborn, Teodora Cristina Trif, and Alina Horai. Get to know their top tips for building friendly and effective communication in cross-cultural teams.

And if you want more, click the link below for the full scoop! 🌎✨

➡️ https://bit.ly/49HS1yz 

#Innovecs #globalcompany #globalteams #developers #corporateculture

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