Bill Wolf Media

I help home service businesses grow up to 7 figures annually using simple, proven local marketing strategies and a whole lot of execution.

What I do:
• Get businesses found on Google (Maps + Search) and off (Print + Referrals)
• Create listings that convert with reviews from real customers
• Optimize and recover Google Business Profiles
• Build repeatable growth systems

If you're tired of shady agencies and you know referrals won't keep you afloat forever, let's talk.

Founder & CEO

Kind Dwellings

Buying and renovating properties in southwestern PA to lease and flip. Responsible for business admin, marketing, operations, and I get my hands dirty on occasion too!

Managing Partner

Panopto

Managed the escalation process between the support and engineering teams with a strong focus on customer satisfaction and user experience. I championed optimized experiences not only for our customers but also for our employees. Leading a high-performing group of Tier 3 support engineers from 2018 to 2022, my team consistently achieved the top customer satisfaction, case quality, and knowledge scores across the global support team with my guidance.

Conducted over 100 interviews with candidates at every level of the support team, facilitating the hiring of over a dozen exceptional individuals. Played a key role in mentoring team members at all levels, influencing both triage staff, escalation engineers, management, engineering, and regularly coordinated the efforts of cross-functional teams. My insights were instrumental in resolving technical, operational, and personnel challenges in a speedy fashion. 

As a natural problem solver, I tackled challenges with detailed questioning and exhaustive technical analysis. Accepting "I don't know" was never an option. During my tenure, I refined every customer support process and template and initiated process improvements that contributed to the efficiency of other teams. My advocacy for establishing and refining SOPs was unwavering, particularly when there were any clear inefficiencies or drawbacks.

As the first Tier 4 Engineer in the company's history, I elevated the performance and efficiency of the entire team. My commitment to improving Panopto's products and company culture was relentless. 

Here are a few indirectly quoted reflections from some of my former colleagues that sum it up pretty well:
"I wish I could clone you."
"That support team was running like a well-oiled machine thanks to you."
"You single-handedly saved the company on multiple occasions."

Lead Application Engineer IV

Application Engineer IV

Application Engineer III

Wolf Web

I built websites and applications for my clients with HTML, CSS, ASP 3.0, PHP, SQL Server, VBA for Microsoft Access, and Photoshop. I was able to leverage contractors to successfully launch new projects as my full time software support career flourished.

This was where I started to really learn how to properly form and manage a business along with how professional marketers help local businesses win.

Web Design and Software Consultant

TeleTracking Technologies

• Provided support to TSE I / II and other employees for escalations on demand.
• Reviewed technical support cases for quality assurance and provided developmental feedback to technicians as needed with an emphasis on checking available departmental resources.
• Facilitated escalations outside of the technical support department as needed.
• Advocated for hotfixes as needed and validated issue resolutions internally before releasing to client environments.
• Assisted clients with transitioning into the technical support process following their implementation phase.
• Reviewed and approved system install and upgrade checklists and action items prior to execution of service work requests.
• Created and updated departmental applications with VBA and PHP.
• Rewrote preinstall checklist process and application to automate summary of requirements and recommendations to reduce the amount of time spent by engineers by 30 minutes on every upgrade.
• Created and conducted application and procedural trainings.
• Reviewed and approved all knowledge base articles and feature requests.
• Participated in monthly on-call and shift rotation.
• Performed TSE I / II duties as needed.

Technical Support Engineer III

• Took the lead on high priority system upgrades
• Mentored teammates on advanced troubleshooting techniques and best practices
• Served as a subject matter expert for a new product and handled the most difficult issues including escalations to an integration partner
• Continued TSE I duties

Technical Support Engineer II

• Provided remote technical support to internal and external clients for TeleTracking’s integrated .NET applications on desktop, web, and mobile platforms in high-availability enterprise environments. 
• Isolated and resolved complex application workflow, configuration, and system issues.
• Trained employees on TeleTracking applications and proper departmental procedures during and after observation sessions.
• Identified software defects, established consistent reproduction steps, and submitted the issues for resolution.
• Applied software hotfixes.
• Drafted and submitted application enhancement requests per client requests.
• Wrote technical documentation for the internal Knowledge Base.
• Designed, scheduled, and conducted application training sessions for Technical Support employees.
• Wrote step-by-step procedures for planning and executing service work requests.
• Logged all case activity in BMC Service Desk Express.
• Adhered to strict HIPAA and case documentation policies.
• Worked shift rotations and overtime as needed.

Technical Support Engineer I

Kaplan Higher Education

I provided technical support for desktop and laptop hardware and software. I also debugged, rebuilt, and supported what became a beloved student resource and grade portal. I even helped setup a student referral system for admissions. Go figure, I was in marketing long before I even realized I was into marketing.

After completing my coursework, I was handed responsibility for the administrative systems including a bookstore, scheduling system, and admissions records. I built some pretty nice add-on features like a data import from the new corporate CRM and printable room calendars at the school, program, instructor, floor, and room levels.

The memory of all I had done there has faded, but the lessons I learned will stay with me for a lifetime.

IT Support & Application Developer

Planned and taught courses in Web Design, VB.net, Access, and Excel.

Adjunct Instructor

Kaplan University

Supervised operations of a help desk supporting over 500 students and faculty including over a half dozen computer labs with specialized configurations.

Implemented a process requiring incident tracking in the corporate ticketing system, planned and executed hardware and software deployments, and remotely assisted team members across the region.

Technology Services Assistant

Freelancer

I did everything from website design and application development to hardware, software, and network setups and troubleshooting.

Projects with backends that I built from scratch:
• Online store and content portal for a local skate park
• Customer relationship management system with an integrated storefront for an equipment repossession and sales company
• Website with a custom content management system for a real estate development company

IT and Marketing Consultant

Odyssey Software Group

Created .net web applications and custom Microsoft Dynamics modules to digitize clients' pen and paper operations.

Junior Application Developer

BinaryWebDesigns.com

This was my first real attempt at entrepreneurship and marketing!

Actually, my first real job. 

I handled all of the marketing, sales, billing, customer service, and most of the server management. I was probably lucky I didn't get myself in some kind of trouble, but taking calculated risks is at the core of the entrepreneurial spirit, right?

It even got me out of the last half of my senior year of high school under the work-study program. Don't ask how I pulled that one off. They asked if I had paying customers, I did, and that was good enough to rubberstamp my freedom.

I ended up caving under the pressure of being a college student and sold it for $600 to break even.

And then I dropped out, but that's a story for another day.

Web Hosting Reseller

I talk a lot about tech, marketing, society, and entrepreneurship.

Highly focused on building my local marketing consultancy and real estate investment partnership. Throw in being a 40+ dad to a toddler and you can probably imagine what my life looks like.

Expect valuable information, memes, rants, and [begrudgingly censored] swearing.

emojis that should be banned on LinkedIn: 
💦
🐈
🤬
🤑
🍆
🚀
🍄
🔪
🇺🇲
6️⃣7️⃣
🗑️
🥃
🌮
🍑
🌞

Bill 🤑 Wolf

MONEY PRINTER GO BRRRR 🚀🚀🚀🚀 Marketing, tech, grandstanding, and hotdogging 🚀🚀🚀🚀 Your favorite jagoff from Pittsburgh 🚀🚀🚀🚀

Cartoon of a man wearing a crown and a cloak like he's the king, saying "I'm the dumbest man alive," and then some random person comes up and says, "MARKETING IS A WASTE OF MY HARD EARNED MONEY," and then in the next frame, the guy dressed up like the king bows down, hands his crown over to the rando, and says, "You're clearly dumber."

consistently gaining LinkedIn followers for liberal use of the 🍆 is hilarious.

please don't cancel me.

The unboxing video will include eggplant emojis

This is not a drill! Memelords have invaded New York City. Join us or suffer the consequences.

https://lnkd.in/eyVP69ph (sponsored)

Gobble gobble! 🦃🦃

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Bill Wolf

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Bill Wolf

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Bill Wolf's LinkedIn Performance

Bill Wolf's Best Posts .css-1emoo84{font-size:var(--chakra-fontSizes-md);font-weight:400;color:var(--chakra-colors-gray-600);}(last 30 days)

Ready to grow your LinkedIn presence?

Bill Wolf's Linkedin Analytics

Performance ScoreBill Wolf's LinkedIn Performance

Bill Wolf's Best Posts (last 30 days)