Wuilfredo Montero Munoz's Linkedin Analytics

I am passionate about helping people solve problems through practical and accessible technology. I am a professional with over 2 years of experience in functional IT support, process automation, and the strategic use of digital tools. I have provided technical and functional assistance to internal users, developed no-code solutions with AppSheet, and promoted the adoption of platforms such as Google Workspace and Jira in both public and private environments. My core competencies include delivering technical and functional support, automating manual processes with no-code tools, managing incidents and service requests, configuring digital solutions, training teams on collaborative platforms, and driving continuous improvement in technology-driven environments. As a Scrum Master with more than 1 year of experience leading agile teams in volunteer projects, and a background in project management, I have cultivated a team-oriented mindset focused on collaboration, adaptability, and value delivery. I have coordinated both remote and on-site teams, promoting agile practices and continuous learning. Currently, I am focused on advancing my career in IT Support and IT Service Management, aiming to contribute to technical teams through functional support, user enablement, process optimization, and the implementation of digital solutions. I am committed to growing in environments where technology, service excellence, and continuous improvement are core values. + 57 300 827 40 40 | [email protected]