KION Group

Sr Manager Globa Learning and Development

Docebo

Global Director Talent Development

Director of Talent Development

Leadership Development Consultant

Murata

Talent Development Manager, US

Extra Space Storage

Division Learning Manager

University of Phoenix

* Instruct and facilitate adult learners of various backgrounds in Bachelors, Masters, and professional development coursework

* Develop curriculum and lesson plans for Management, Organizational Behavior and     Communication courses via face-to-face delivery methods and electronic mediums

* Managed classroom activities and provide student feedback

* Facilitate classroom instruction, using virtual platform and multimedia resources

Learning Facilitator

Apollo Education Group

Responsible for the revenue generation of University of Phoenix programs for 3 states: 

* Direct strategy, training, operations, and hiring for recruitment teams in NC, GA, and NJ 

* Analyze data to make recommendations about sales bottlenecks and training opportunities

* Assess team performance opportunities and develop implement training to address needs

* Oversee performance management, student acquisition, staff development, and database utilization. 

* Use GoToAssist, Medallia CRM, and other software to provide best student experience

*Implement and create sales strategy and produce relevant training for managers and representatives. 

*Create employee engagement activities, manage disciplinary process and employee recruitment/ on-boarding process. 

*Use NPS, quality assurance, and other CSM tools to assess and improve customer/ student experience.

* Manage organizational restructuring initiatives including reductions in force and compensation change

Director of Enrollment for the School of Business

Extensive project management, marketing, staff development, and leadership training responsibilities:

*  Senior most company officer in State of SC

*  Managed University of Phoenix brand awareness and marketing

* Use Medallia CRM, Salesforce to manage customer and B2B relationship

* Provide coaching and training to campus staff including on-boarding and leadership development

* Engage community partners to collaborate on the promotion of education within stakeholder communities

* Direct and budget marketing activities including media campaigns and event management

* Act as spokesperson and local public relations officer to promote organizational mission

* Act as liaison for University and local and state government. 

* Led local HR functions including hiring, termination, training and performance management 

* Organize and manage events from inception to completion, including vendor selection

* Manage overall P&L, and budget for activities and organizational memberships

*Oversee facilities operation, vendor selection and management

* Ensure student/ customer service through evaluation of CSM and CRM resources

* Acted as direct supervisor for staff at Jackson, MI phase out location

Campus Director

* Responsible for the revenue generation for University of Phoenix in SC 

* Developed  and implemented departmental training to drive performance

* Monitor student feedback via CRM to ensure opportunities to enhance customer experience and adjust strategy

* Act as peer coach, train the trainer for corporate training initiatives

* Achieved growth campus designation through consistent results 15% above plan or higher

* Managed student recruitment activities for SC campus and learning center (4 mgrs, 31 reps)

* Collaborated and consulted with cross-functional directors to ensure success of local campus.

* Provide accurate revenue projections for programmatic decisions

* Oversee performance management, student acquisition, staff development, and database 
utilization. 

* Led change management processes for organizational restructuring and compensation change

* Consulted and evaluated other Enrollment departments across the University

* Created and implemented training for change management processes

* Directed student outreach activities and events

* Managed employee engagement activities, including newsletter and volunteer programs

* Worked with diversity development and mentoring programs

Director

Manager

United Way of the Midlands

* Managed account Portfolio of $550,000 in industrial, retail, and non-profit segments
* Led volunteer recruitment and training activities in geographic territory
* Event planning and management for furthering fundraising activities
* Acted as organizational spokesperson and media contact  in geographic territory
* Prospected for new accounts and managed/ engaged existing accounts
* Facilitated lunch and learn meetings and presentations

Account Manager

Leadership development professional  with expertise in adult learning, e-learning, performance management, and communication.

Taplio

Wynnona Haynes-McMahan, MAOC's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Wynnona Haynes-McMahan, MAOC's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Wynnona Haynes-McMahan, MAOC's Linkedin Analytics