Ennismore

• Leading the opening of Asia’s first Mama Shelter, the internationally acclaimed Paris-based lifestyle hotel brand celebrated for its unique blend of design, comfort, vibrant community spaces, and distinctive dining.
• Overseeing all aspects of the launch of this 115-room boutique hotel, located in the heart of Killiney Road, to deliver an outstanding guest experience that embodies the brand’s playful spirit and innovative approach to hospitality.

General Manager

Shangri-La Group

Award-winning luxury hotel - the Shangri-La Group’s first hotel property - with 792 guest rooms in 3 distinct wings; 127 off-site serviced apartments and 55 condominium residences; 8 dining outlets, 14 function rooms for events up to 1,200 guests.

• Managed entire hotel operations, leading a team of over 900 employees to drive elevated performance and guest satisfaction.
• Earned top ranking as the leading customer service provider in Singapore’s Best Customer Service survey by The Straits Times and Statista for 2023/2024 and 2024/2025.
• Recognized as the No. 1 hotel in Singapore by Condé Nast Traveller’s 2024 Readers’ Choice Awards (UK) and named Best Business Hotel in Singapore in the 2024 Business Traveller Asia-Pacific Awards.
• Origin Bar secured the No. 32 spot in Asia’s 50 Best Bars 2024.

Hotel Manager

Apple

Apple Orchard Road (2019-2022); Apple Marina Bay Sands (2022-2023)
Global Flagship stores with 500 employees across both stores.

• Oversaw the delivery of fiscal and CSAT goals across multiple channels, including Sales, Service, B2B and Education via the popular Today at Apple program.
• Successfully delivered multiple Apple product launches and collaborated in global pilot programs.
• Rolled out new leadership coaching model and approach.
• Important contributor to the openings of Apple Jewel Changi Airport and Apple Marina Bay Sands, and to the expansion of Apple Orchard Road.
• Effectively led teams through the challenges of COVID-19 pandemic, including managing store closure and reopening, and upskilling staff to enhance support for online retail operations.

Store Leader

• Key partner in the delivery of the extensive renovation of the property’s 503-guest room Tower Wing.
• Developed and led the implementation of a hotel-wide Family Experience and Wellness initiative, in line with the company’s strategic vision to enhance its reputation as a leading family-friendly destination.
• Established and chaired the hotel’s CSR Committee, tasked with building partnerships with various local community service organizations.
• Oversaw other Shangri-La properties’ General Management as and when required.

The Peninsula Hotels

Hong Kong’s most iconic luxury hotel and The Peninsula Hotels group's flagship property with 297 guest rooms; 10 dining outlets; 80-tenant retail arcade and office tower.

• Responsible for ensuring unparalleled service and customer experiences, leading a team of over 900 employees.
• Headed the final phase of complete guest room renovation and development of new conference centre and Bridal Salon.
• Coordinated the Hotel's 85th Anniversary celebrations, which included a 12-month calendar of special events and culminated in final birthday gala for 2,000 guests.

Resident Manager

One&Only Resorts

Leading luxury resort with 162 guest suites and 1 private villa, all with 24-hour butler service; 4 dining outlets; Gary Player-designed 9-hole golf course; wellness and recreational facilities.

• Spearheaded all resort operations, leading a team of 600 employees to deliver exceptional customer experiences.
• Developed and opened cutting-edge grill concept to replace former contemporary French restaurant by Michelin-starred Chef Alain Ducasse.

Four Seasons Hotels and Resorts

Opening
118 guest rooms; 11 dining outlets, 6 function rooms for events up to 1,100 guests and off-site catering functions for up to 600 guests.

• Opened and managed one of the largest Food and Beverage operations of Four Seasons Hotels and Resorts, leading a team of 270 employees.
• On Task Force at Four Seasons Resort Sharm El Sheikh (Egypt), supported operations in the absence of a Director of Food and Beverage.

Director of Food and Beverage; Assistant Director of Food and Beverage (Pre-opening)

365 guest rooms, 72 long-stay suites and 59 private condominium residences with 510 employees.
9 dining outlets, 6 function rooms for events up to 1,000 guests and off-site catering functions for up to 1,200 guests.

Assistant Director of Food and Beverage

The Ritz-Carlton Hotel Company, L.L.C.

366 guest rooms; 2 dining outlets, premium Club Lounge, 6 function rooms for events up to 1,200 guests.

• Hosted The Ritz-Carlton Hotel Company 2004 International Food and Beverage and Purchasing Convention.
• On Task Force at The Ritz-Carlton Resort Laguna Niguel (California, USA), assisted Banquet department and opened 170-seat Californian restaurant.

Assistant Director of Food and Beverage; Director of Banquets

12 function rooms for events up to 600 guests and off-site catering functions for up to 1,500 guests.
Award-winning 107-seat French fine dining restaurant, 90-seat lounge and 32-seat all-day dining café.

Banquet Manager; Fountain Restaurant Manager; Swann Lounge & Cafe Manager

Acting Beverage Manager

244 guest rooms and 93 private condominium residences; 72-seat American restaurant, Chef’s Table and 82-seat lounge.

Park 75 Restaurant and Lounge Manager; Room Service Manager

376 guest rooms; 3 dining outlets, 11 function rooms for events up to 400 guests and off-site catering functions for up to 1,500 guests.

Assistant Chief Steward; Assistant Room Service Manager

Assistant Room Service Manager

Mandarin Oriental Hotel Group

Food and Beverage Intern

Experienced international hotelier with over 25 years in the hospitality and retail industries, specializing in luxury customer experience management.

Proven track record in enhancing guest satisfaction, optimizing operational efficiency, and driving revenue growth.

Adept at leading diverse teams in fast-paced environments, implementing strategic initiatives, and maintaining the highest standards of service excellence.

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