Deutsche Börse

- Driving the implementation of a $450k network upgrade project, involving 5 engineering
teams in 4 countries.
- Handling high-criticality incidents in production, up to complete resolution within SLAs.
- Leading weekly technical discussions and updates with clients, prioritizing their needs.
Coordinating the full onboarding of new services to internal existing tools and platforms
(accesses, security, connectivity).
- Facilitating daily tasks in the team, communication flow, documentation, and compiling
monthly detailed reports to satisfy all auditors' requirements.
- Ensuring security compliance and correct implementation in all Change Management stages.

Senior Associate | DevOps Engineer

- Handling operational incidents in production from detection to complete resolution, keeping the stakeholders informed at any moment.
- Leading the technical discussions and coordinating the onboarding of new clients to the team's services.
- Facilitating tasks, communication, documentation with the team, and providing to auditors' requirements. 
- Overseeing that ITIL principles are followed in Change Management processes in all environments, from Development, Test, Simulation and Production.

DevOps Engineer

- Ensuring efficient operation of crucial index-generating applications.
- Implementing methods to automate server services, monitoring, and deployments.
- Ensuring security & technical compliance during data & services cloud migration.
- Collaborating closely with business and developers on Agile projects that improve
the efficiency and reliability of data processing.

Junior DevOps Engineer

Residential Weekend

> Volunteering again in the Organizing Team as PR lead of the Residential Weekend 2022, the first in-person edition after 2 years of the worldwide pandemic.
> Coordinating the PR strategy and post publishing with the PR team.
> Responsible for the communications on Instagram and Linkedin accounts. 
> Reaching out to interested professionals, and sponsors and handling their specific inquiries.

Public Relations Event Coordinator RW2022

> Volunteered to be part of the Organizing Team for a non-profit public speaking and leadership conference, Residential Weekend 2020.
> Public Speaking Conference of 100 participants from 13 countries, 2 keynote speakers, 30
hours of workshops, and entertainment activities.
> No initial budget but raised about $30k to cover all organizing expenses. through a self-managed creative marketing campaign and personally reaching out to potential members.
> As PR Lead of the event in the Organizing Committee, I was responsible for the strategy of publishing info on the main website, in parallel to the Facebook page, Instagram, and Linkedin.
> Designed and prepared multiple promotional materials and promoted the event in person to different interested communities.
> Directly contacted participants, workshop leaders, and the keynote speaker about their inquiries about the Conference organization and agenda. 
> Handled the communications and publishing of media after the conference ended successfully.

 Conference Co-Organizer RW2020

Certified Public Accountant (CPA) Shahe Haka

- Set up and maintained all IT components (servers, printers, screens) on the office network.
- Regularly upgraded the customized financial software and the software security tools.
- Daily maintenance of the hardware and software components of the internal office network.
- Ensured the correctness and completeness of crucial daily business data backups on the cloud.
- Checked for irregularities and provided solutions within the same working day.

IT Analyst

Commerz Systems GmbH

- Responsible for the daily maintenance of full functionalities of 3 online internal bank applications. 
- Handled on average 30+ daily phone/email enquiries from over 100 application users.
- Optimized and scheduled 20+ Unix bash scripts to improve automation.
- Created 10 major automated reports through Oracle SQL.
- Provided over 100 one-time-only on-demand reports on financial data.
- Implemented successfully 15 application releases in Agile lifecycle.
- Close collaboration and intense communication with developers, data owners, business analysts, auditors on development of prompt solutions.

Application Specialist

SAP Ariba

Assisted international customers to navigate through SAP Ariba tools to improve their daily tasks.
Provided quick, intuitive and comprehensive solutions.
Followed up the customers' issues through email and calls to ensure they were happy with the services provided.
Team player in a very diverse, multicultural and friendly work environment.

Customer Service Representative

IQVIA

- Coordinated between international data sources for information research and validation. 
- Data entry, quality updates and verification in the company’s database of healthcare professionals.
- Verified over 5000 entries of sensitive data.
- Provided an additional 60% of new entries over the existing database.
- Processed independently up to 90 requests per day.

Database Operator

IDS - Intercom Data Service Group

- Telemarketed to over 1000+ Italian clients telecommunication products and services.
- Overachieved 10 sales in 6-hour shifts.
- Scheduled appointments, registering orders, tracked the completed deliveries in the system.
- Consistently followed up with customers' feedback, complaints - their overall satisfaction level of the provided services.

Marketing Agent

Ministry of European and Foreign Affairs

- Prepared and registered official communication documents through internal protocols.
- Systematic update of employees’ documentation in the file archives. 
- Coordinated 3 major official events of 50+ participants.
- Reorganized 350 employee files into a new digital system.

HR Assistant

Epoka University, Conflict Resolution Club

- Updated the organisation’s web page (in English and Albanian) about development of projects. 
- Provided information to people who contacted through web page or social networks connections.
- Updated the web page with news on the activities.
- Increased numbers in social media interest by 300% .
- Helped the management team of the organisation raise 300 EUR within a month for a charity.

Webpage Manager

* Fast & intuitive learner of new technologies, lead by passion and curiosity
* Easy adaptable in new international work environments
* Born organizer and motivator, highly detail-oriented in every challenging task
* Attentive listener & energetic speaker
* Able to understand and explain trends in business data, especially from customers' viewpoint

Lets' connect... purposefully! 
If you see any opportunity, that we can collaborate together, get in touch and let's connect.

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