Houhai English

Teaching Chinese kids from age 6 to 10 English Language and World Cultures.

Online English Teacher

StudyX

- Developed comprehensive internal and external communication plans to ensure coherent and effective messaging within the organization and to the public. 
- Led a flagship customer research project using online surveys and video interviews that involved 100+ participants.
- Supervised the overall translation (CHN to ENG) and localization of product & company descriptions and other marketing materials across multiple platforms (Web, App, Social Media).
- Researched and wrote market reports on peer companies and mainstream ed-tech applications.
- Communicated with international third-party providers and business partners to generate successful service delivery.
- Oversaw the preparation of marketing emails, images, videos, and other collateral.
- Organized staff training and provided intercultural communication support to team members.

Global Communications Manager

IAUSS

- Built and managed strategic partnerships with 30+ universities in China, North America, and Europe.
- Developed, promoted, and managed diverse international education programs, such as online courses, language learning programs, study abroad programs and dual-degree programs.
- Prepared formal collaboration proposals, agreements, and MOUs with higher education institutions. 
- Organized and hosted the company’s first International Educators Virtual Summit that involved 30+ field experts, universities, education companies and NGOs.
- Led a PR initiative that donated 10,000+ medical masks to U.S. institution partners across four states.
- Engaged in business trips to the U.S. and across China to extend visits to business partners. 
- Upgraded the company’s English website that generated better program visibility and user experience, supervised on other Chinese and English marketing materials such as program brochures and videos.
- Managed the company’s Chinese and International social media accounts.
- Participated in rigorous international memberships, training, and conferences to maintain industry best standards.
- Supervised a team of four, conducted regular staff meetings, one-on-one check-ins, and training.

Director Of International Development

Neal's Yard Remedies

- Educated customers about the brand and product knowledge. 
- Performed high-quality customer services and cashier activities.  
- Achieved and exceeded daily weekly and monthly personal sales targets.
- Conducted store management such as cleaning, book-keeping, therapy-room scheduling, and responding to phone and email inquiries. 
- Attended training sessions in London.

Customer Service Representative 

Limai Education Inc.

- Built and managed official agent relationships with 10+ U.S. Community Colleges.
- Received visitors from overseas partner institutions.
- Led in the company's business development project in Seattle, WA, U.S.
- Coordinated two U.S. study abroad tours and one U.S. college fair in Beijing.
- Developed five mini-online courses on U.S. culture, studying, and working in the U.S. 
- Provided English tutoring, academic counseling, and dorm assistance to high school students.
- Conducted student recruitment and enrolment activities such as spoken English interviews and parents' meetings.
- Assisted foreign English teachers with interpretation, classroom management, and quality evaluation.
- Created marketing materials including blogs, program brochures, and social media content.

Overseas Cooperation Specialist and Student Advisor

U2 Mobile

- Answered and resolved customer inquires and concerns through face-to-face, online chat, and phone calls for both English and Chinese-speaking customers.
- Educated customers about cellular plans, billing, payment processing, and up-to-date policies and discounts.
- Assisted customers with wireless activation, troubleshooting, mobile number cancellation and transfer.
- Updated and maintained information in customer accounts.
- Performed day-to-day store management and guest services.

Bilingual Customer Service Specialist

Everett Community College

- Served the college's 35+ student clubs by providing them with logistic and leadership support.
- Chaired bi-weekly club council meetings and co-chaired monthly Student Senate committee meetings.
- Planned, promoted, and hosted various campus events such as quarterly Club Fests and the Annual Student LIFE Awards Banquet.
- Successfully proposed and secured funds for the Ping-Pong Table Initiative (introduced the first Ping-Pong table to the college gym).
- Engaged in multiple college committees of different causes as a student representative.
- Participated in a number of student leader workshops and conferences in Washington State for leadership training, cross-college networking, and discussions on issues related to students, particularly underrepresented students.
- Performed day-to-day administrative duties such as writing and replying to work emails, answering office phone calls, and assisting student walk-ins.

Vice President of Clubs and Student Initiatives   

- Assisted the chief with kitchen organization and meal preparation.
- Helped center teachers attend to the children.
- Performed other duties as assigned.

Health & Nutrition Assistant

An experienced International Student and Educator in China, the U.S., the U.K., and Canada. My many years of global education and professional experiences have fostered in me a strong passion for cross-border collaboration, accessible global education, and cross-cultural communication. Built with strong leadership skills and International Higher-Ed expertise, I enjoy and specialize in working with students, stakeholders, and team members from diverse backgrounds. Please feel free to connect here or reach out through my email if you share similar personal or business interests.

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