Yahya Humayun

Pattern Technologies

Growth & Loyalty Automation for single & multi-brand restaurants and cloud kitchens across the 🌏. 

Super-charging dine-in, pick-up & delivery experiences for restaurants and consumers. Plug & Play solutions for restaurants to offer dynamic rewards that consumers love. Growing 2x QoQ 📈

https://apps.apple.com/app/id1629635778

Co-Founder/CEO

Dastgyr

Invested 100% of personal savings at pre-seed because of the unwavering belief that the company is being built by two of the best founders in the region -- joined the early team two months later to build it out together.

Dastgyr then went on to raise the largest $37M Series A in the country and is now the fastest growing B2B ecommerce marketplace and Fintech in the region — Alibaba of Pakistan

Early investor

Dastgyr is a B2B e-commerce marketplace that connects small retailers with manufacturers and suppliers. Dastgyr’s app helps retailers maximise their revenue when buying supplies and also offers on-demand delivery. 

Role summary:
- Managing the acquisition, activation, retention strategy and operations - 55%+ MoM Growth. 
- Scaled the online user base from 0 to 100,000+ 
- Optimizing marketplace efficiency and incentives strategy
- Diagnosing root causes for customer pain points and partnering with product, operations, commercials and relevant teams to implement scalable solutions
- Developing strategies for business expansion and new verticals

General Manager

Atheneum

Advisor (Freelance)

Kamioun - كميون

Growth Advisor

Byte

Byte aims to make high quality food delivered at price points accessible by everyone. In doing that, Yahya helped the team deliver a smooth, unfragmented and consistent customer experience across all touchpoints and at all stages of the customer journey.

Wore multiple hats to launch the business and scale from 0 to 5000 customers

Strategy & Experience

Airlift Technologies

•	Designed and launched the Help & Support Feature with sophisticated automation for validated refunds along with laying out the end-to-end complaint resolution mechanism for multiple passenger scenarios - while scaling from ≈ 8,000 customers/day to ≈ 30,000 customers/day, reducing total time of complaint resolution by 500% and reduced manpower requirements from 5 dedicated teammates to 0.  
•	Acting as a bridge between customers, drivers, growth and technology teams to ensure seamless customer experience.
•	Partnered with various different payment vendors to draw-out a customer friendly digital payments mechanism for Airlift Wallet
•	Laid out requirements for company-wide Customer Support Portal, escalation matrices for internal ticket management and resolution
•	Re-vamped user-flows for Customer App to reduce ambiguities and friction, partnering with UX specialists
•	Deep diving into customer feedback as well as driver feedback to identify pain points, draw out actionable insights, connect the dots to make product improvements partnering with product and technology teams. 
•	Introduced the Pilot NPS tool to gauge driver sentiment at scale and resolve problems in real-time to ensure smooth operations

Customer Experience Specialist

Sentimeter

Key Account Manager

Associate Consultant - People Advisory Services

Super-charging dine-in, pick-up & delivery experiences for restaurants and consumers. Plug & Play solutions for restaurants to offer dynamic rewards that consumers love. 📈

Growth & Loyalty Automation for multi-brand restaurants and cloud kitchens. 

Super-charging dine-in, pick-up & delivery experiences for restaurants and consumers. Plug & Play solutions for restaurants to offer dynamic rewards that consumers love. Growing 2x QoQ 📈

https://apps.apple.com/app/id1629635778

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