Yiannis Livanos's Linkedin Analytics

Yiannis serves as the Managing Director of OTHISI, a leading Business Process Outsourcer. In this role, he is responsible for overseeing the company's strategic direction and operational efficiency. He leads a dedicated team focused on delivering exceptional service experiences and enhancing client satisfaction. Yiannis is committed to innovation and leveraging the latest technologies to drive continuous improvement, agility, and growth in OTHISI's expanding operations. Before joining OTHISI, Yiannis served as the Chief Patient & Physician Engagement Officer at Epikast, where he was responsible for overseeing operations related to supporting and engaging with patients, physicians, and healthcare providers. He led a broader team dedicated to delivering exceptional experiences, focusing on innovation and the use of cutting-edge technologies. Prior to his tenure at Epikast, Yiannis spent 16 years in the telecommunications sector, holding progressively responsible commercial roles at WIND and NOVA, two of Greece's leading telecom companies. He played a crucial role in establishing and managing commercial and customer support operations, spearheading the development of an omnichannel approach to customer engagement that significantly improved customer satisfaction and boosted revenues.