Independent

B2B SEO Account Manager / Strategist 

Galactic Fed | Digital Marketing Agency

Region: USA - Remote
Led client engagements in the US, serving as the primary point of contact for internal teams and clients.
Managed SEO strategies, overseeing client communication on progress, performance, and next steps.
Utilized Click Up for efficient project management and coordination of tasks.
Executed comprehensive SEO tasks, including technical audits, backlink assessments, keyword research, and on-page recommendations.
Developed content strategies aligned with focus keywords, tracked SEO campaign progress, and authored concise monthly reports while maintaining positive client communication and conducting regular progress meetings.

SEO Account Manager

Overdose.

Region: AU / NZ / USA - Remote
Collaborated with clients in AU/NZ and the US within the SA time zone, serving as the primary Point of Contact for internal teams and clients.
Efficiently utilized Wrike for project management, ensuring the successful completion of tasks.
Managed SEO tasks to drive organic search growth and identified opportunities for SEO enhancement.
Conducted comprehensive audits including technical, local SEO, backlink profile, and E.E.A.T audits.
Executed keyword research, provided on-page recommendations, and developed IA structures, page expansion, and content strategies aligned with focus keywords and goals. Additionally, led quarterly/bi-annual SEO strategy reviews and authored concise monthly SEO reports.

SEO Specialist

The Media Image

Region: UK / USA - Remote
Managed client relationships in the UK time zone, serving as the main point of contact for internal teams and clients.
Effectively utilized Asana for project management, overseeing tasks and ensuring timely delivery.
Led and managed a technical SEO strategy for a client portfolio, guiding a team of 1-2 junior SEO executives.
Collaborated with development teams to implement and prioritize technical SEO audit recommendations, site migrations, or redesigns.
Conducted technical audits, executed keyword research, and provided actionable on-page recommendations for select clients, while also tracking SEO campaign progress.

Technical SEO Lead

MediaVision

Region: UK market - Office-based in Cape Town
Focusing on Retail E-commerce and Property Clients
Full responsibility for accounts, creating strategies for 6 months and monthly
Client management and communication
Performance Gap Analysis – Checking and analyzing all performance data, to develop data-based strategies, identifying gaps or opportunities to improve, identifying issues/concerns to improve or highlight
Site Migrations – Client support, Strategy and Implementation
Site Redesign – Client support, Strategy and Implementation
SEO Setups – Client support, Strategy and Implementation
IA Expansion & Seasonal Targeting strategies
Client / Competitors Brand strength analysis
Technical Audits
Onsite best practices
SEO Content Research / Feature Snippet Opportunities / Supporting Content Team
Offsite - Assisting Digital PR teams with Link Acquisition approach
Monthly and Ad Hoc Reporting
Training & Development of Juniors / Knowledge sharing with teams

SEO Strategist

NMPi (formerly Clicks2Customers)

Region: APAC / SA - Office-based in Cape Town
• Junior to Mid-level SEO Specialist covering all fundamentals of SEO strategies
• Working mainly with international clients( Australian and Asian) and a few local clients ( South Africa)
• Keyword research / strategy
• Content strategy / expansion / website architecture
• Competitor Analysis/Research
• Technical Onsite Audits - Analysis / Recommendation's / Implementation / Prioritization
• Basic HTML and CMS experience
• Site Migrations - Analysis / Recommendations / Implementation / Benchmarking
• Offsite audits - Backlink Analysis / Link Detox / NAP Audits
• Offsite/Link-building strategies
• Local SEO strategy
• Google Analytics - Reporting on various performance metrics
• Organic performance focussed - Traffic and Goals/Revenue
• Monthly reporting and Custom reporting
• Google Search Console - Analysis / Insights / Reporting
• Google Pagespeed Insights, Alerts, Trends, Keyword Planner

SEO Analyst

Old Mutual South Africa

• Quality assessed a team of customer service agents based on performance criteria.
• Identifying development areas and providing coaching feedback sessions to each agent.
• Increased my communication skills through coaching a culturally diverse group of people.
• Supporting senior management, internal stakeholders and marketing departments with technical queries and customer complaints.
• Identifying trends which result in high call volumes and providing feedback to senior management and decision makers.
• Relationship building with all stakeholders.

Additional roles:

Campaign Call Centre:
• Managed 2 special campaign call centres, consisting of 5 - 10 customer service agents per campaign.
• Provided campaign training workshops, technical and supervisory support to customer service agents.
• Custom reporting of each campaign with strategic insights and trends.

Trusted support to Forensics Department:
• Assisted Forensics with fraudulent claims made through the call centre.
• Single handedly uncovered a complex fraud syndicate.
• Identified customers service agents who were breaching their contractual roles for personal gain.

Skills Coach / Quality Assessor

• Taking inbound calls to assist clients, brokers and financial advisors
• Multi-skilled, servicing 7 product offerings on a daily basis.
• Maintaining and driving a very strong customer service focus.
• Accountable for remaining up to date with all legislation and technical product knowledge, sharing with clients where needed.
• Finalizing calls at point of contact where possible.
• Building strong relationships with all internal and external stakeholders.
• Developed communication, customer service skills and time management skills. 
• Remaining resilient and motivated to take 70-100 client calls a day.

Customer Service Representative

With nearly a decade of comprehensive SEO expertise spanning global markets such as AU, NZ, UK, and the US, I am a results-oriented SEO specialist. 
My track record includes the successful implementation of impactful SEO strategies, equipped with leadership qualities, analytical skills, and a strategic mindset. 
I am committed to achieving lasting success in the dynamic field of SEO.

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